Together with you, we want to create a first-class customer experience in the Customer Relations Hub. You think of a call center - but much better! You are an essential part of Porsche''s customer success, so you might as well call yourself a Porsche ambassador. Do you "speak" Porsche? Because we are looking for a passionate Quality Lead who seeks to revolutionize customer service of Porsche.You can find more information about the Porsche Customer Relations Hub hereWHAT YOU WILL DOCoordination and decision of Quality Topics between all hubs as well as between Customer Relations Hubs (CRH) and Porsche AG (PAG)Professional leadership of QAs (incl. ensuring 1:1 communication with QAs, identification of improvement topics, ensuring operational QA tasks/calibrations are done)Definition and monitoring of communication and Quality ProcessesDefinition CRH Quality Strategy & Concept in alignment with PAGInnovation & Technology: Define objectives, identify & implement improvement topics and technology-driven efficienciesEnsuring a constant information exchange & alignment between Training & Quality LeadEnsuring Quality reporting standards incl. KPI measuring and definition of improvement measurementSupport in operational quality topics (e.g. evaluations of customer experts)WHO YOU AREWell-structured, analytical and accurate analyst with several years of experience in an international Quality Role, ideally in the automotive sectorExcellent communication skills, both verbal and written, are a mustProficient in English and GermanExperience in customer-facing industries (e.g. retail, hotel...) in luxury would be a plusWorked in a six sigma environment (first belt should be known & achieved)Experience in conceptual (strategy) workPersonality: global mindset, team player, communicative, open, and empathetic, but also assertiveWillingness to come to the office 4 days a weekOUR BENEFITSCompetitive payment (Christmas bonus, vacation pay and bonus payment)30 days of paid vacationReferral bonuses for recruiting new talentAccess to our company social benefitsCompany pension schemePossibility of mobility leasing (e.g. job bike, VW leasing)Subsidy for your BVG ticketModern working environmentDog-friendly officeRegular surveys to measure your satisfaction at Porsche DigitalPersonal development budgetNew office at Adlershof S-Bahn stationWHAT COMES NEXTThen don''t keep us waiting any longer. Get started - apply directly!In the meantime, take a look at our new Porsche Digital website to get an impression of what our heart beats for: look forward to every unique application we receive. Because diversity is just as important as the energy that flows through our veins. #J-18808-Ljbffr
Job Title
Quality Lead Customer Service (F/M/D)