Head of Account Management - Hospitality (german speaking, Berlin, m/f/x)Berlin, Berlin, GermanyHi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well you might just be in the right place!As a Head of Account Management, you manage a team of Account Managers who are responsible for welcoming customers onto our platform and being able to understand different customer needs, effectively communicating our value proposition, and build out a fully scoped solution for them to be successful.***Please note that this role is based in Berlin, Germany***What youll be responsible for:Manage the overall pipeline of new and existing customers joining the platform.Collaborate with the Head of Direct Sales to ensure the handover process from deal to partnership is as smooth and effective as possible.Refine and optimize current processes including all tools used to connect and maintain customer relationships.Hire, coach, and develop a team of high performing Account ManagersDevelop each team member to increase adoption of the platform and payments across existing customers.Ensuring clear communications between the rest of the sales team - Collaborate with the team to ensure Setup checklists are completed and customers are handed over properly.Continue to grow the customer base through up- and cross selling opportunities by looking at market opportunities and developing our team to effectively provide solutions to our existing customer base.Ensure the team exceeds its monthly MRR and KPI targets.And a little bit of....Analyze sales forecasts, call volume and pipelines for overall team and individuals.Develop and hire team members for current and future opportunities.Listen to calls and demonstrations and provide feedback to the team.Creating new strategies to help grow revenue streams for the Account Management teamManage high level deals with large organizations as well as well known brands.Even better if you have, but not necessary:Experience in selling in a SaaS environmentPrior experience as an Account Manager with a track record of successPrior experience working in/with restaurants is a plus!We know that people are more than whats on their CV. If youre unsure that you have the right profile for the role... hit the Apply button and give it a try!Whats in it for you?Come live the Lightspeed experience...Ability to do your job in a truly flexible hybrid environment (3 days/week in office);Genuine career opportunities in a company thats creating new jobs everyday;Work in a team big enough for growth but lean enough to make a real impact. and enjoy a range of benefits thatll keep you happy & healthy:Lightspeed RSU program (we are all owners)Unlimited paid time off policyHealth insuranceHealth and wellness benefitsPossibility for transit fees to be coveredPaid leave assistance for new parentsAccess to LinkedIn learning #LI-ED1 To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.Where to from here?Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place youre proud to come to every day. For a glimpse into our world check out our career page here .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreals gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:Powering the businesses that are the backbone of the global economy, Lightspeed''s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montral, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Accepted file types: pdf, doc, docx, txt, rtfAccepted file types: pdf, doc, docx, txt, rtf Link to your LinkedIn Profile Link to your Website How did you initially hear about this job? * Select... If you chose Lightspeed Employee, Lightspeed Event, or Other, please specify here: In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye! * #J-18808-Ljbffr
Job Title
Head of Account Management - Hospitality (german speaking, Berlin, m/f/x) Berlin