Job Title

Role Overview:As a Customer Service Agent, you will play a key role in ensuring customer satisfaction by being the first point of contact for inquiries. You will effectively handle customer issues and inquiries, always keeping customer satisfaction as a priority.What Youll Be Doing:Answer incoming phone calls, emails, and online chat requests, providing clear and accurate answers regarding relocation policies.Effectively resolve customer inquiries in a timely manner.Communicate clearly and professionally when handling different topics.Understand, clarify, and address customer needs by gathering relevant information.Conduct research to provide solutions for customer issues.Collaborate with teammates and other departments to solve problems and share insights.Be adaptable and assume additional responsibilities, working flexible hours as needed.Perform administrative tasks to support the Contact Centre operations.What You Bring:High school diploma or equivalent.Previous experience in a customer support role, preferably in a contact center.Strong phone and verbal communication skills.Strong multitasking, time management, and prioritization skills.Bilingualism (French and English) is required.You foster a culture of inclusivity, value diversity, and recognize the importance of empowering others through authenticity.Ability to work with minimal supervision in a fast-paced environment.Applicants must be eligible for a security clearance through PSPC