Job Title

What We Do:Childrens Treatment Network (CTN) supports over 33,000 kids and youth with disabilities and other developmental needs. We provide intake, service navigation and coordinated service planning, assessment and diagnostic services, specialized clinics and rehabilitation services, including physiotherapy, occupational therapy and speech language therapy.Funded by the Ministry of Children, Community and Social Services, CTN is an Ontario provincial government funded not-for profit organization, that offers services through contracted partners in the education, health and community sectors. Through its innovative network model, CTNs commitment to providing family-centered care is anchored by an electronic client record that is shared across its partner organizations and provides the foundation for integrated plans of care and services.Dedicated to creating a vibrant community where all kids, youth and families belong, we have a strong commitment to equity, diversity, inclusion, Indigeneity and accessibility. With this in mind, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of colour, members of the LGBTQ2S+ communities and others. We are proud to be in compliance with theAccessibility for Ontarians with Disabilities Act (AODA), 2005and theIntegrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.What We Offer:Competitive compensation and employee benefits package including participation in the Healthcare of Ontario Pension Plan (HOOPP) and vacation/leave entitlementAn opportunity to contribute to the work of a not-for-profit organization that provides services to kids and youth with disabilities and developmental needs and their familiesThe chance to be a part of a culture with an organization that values inclusion, collaboration, responsibility, and innovationThe opportunity to work with us to achieve CTNs strategic goals of putting people at the centre of what we do, striving for excellence, fostering a culture of accountability and stewardship to support community needs, and transformation through equitable data-driven service innovationWhat You Will Do:CTN is looking for a permanent, full-time Receptionist/Team Assistant to join our team. This dual role will include both reception and team assistant support for our Richmond Hill site. This individual will support all agencies working out of the Richmond Hill site including, Childrens Treatment Network, Oak Valley Health, and The Region of York. This position reports to the Supervisor, Team Assistant Services.Responsibilities: The successful incumbent will be responsible for the following duties and responsibilities:Network ResponsibilitiesRespond to general inquiries from clients and families and the communityScreen and direct inquiries of a clinical nature to appropriate programs and services Initiate and support quality improvement by working with CTN, Network partners and other agencies to improve service to clients, families, and Network partnersParticipate in Network activities including committees, training sessions, family events and professional education sessionsTake every reasonable precaution, always, for the protection of themselves and other workers at CTN; and report any situation related to health and safety to the supervisorAttend and participate in the Oak Ridges Health and Safety CommitteeClinical ResponsibilitiesReceive, process and track referrals to CTN as per referral maps and program processesOpen, update and ensure information documented in the shared electronic record is current, complete, relevant, and accurateSend appropriate CTN correspondence to families as per referral and program processEngage with families, clients and providers using a solution-focused approach, to assist access to services and supportsWhen appropriate, obtain Network Consent for the Sharing of Information and confirm family understanding of the consent process and the Networks Privacy and security practicesKeep current general office administration and intake practices and programs across CTN and the NetworkTake every reasonable precaution for the protection of clients and families in regard to any potential danger to safetyIdentify potential risks to the client/family and respond appropriatelyMaintain confidentiality of all personal health information and when applicable sensitive program informationAdhere to Privacy legislation respecting the privacy of clients and familiesAdministrative ResponsibilitiesProvide support as required to agencies working out of the Richmond Hill site, such as sending reports or program materials, photocopying, faxing, filing, and scanningManagement of office equipment and repair requests and escalation to the Corporate Services Coordinator, as appropriateMaintain file systems for both electronic and paper requirementsDirect generally inquiries to appropriate CTN departmentsProvide excellent customer service to all internal and external customersReceptionist Responsibilities: Manage and monitor the main lobby, waiting areas, and provide building oversight to ensure employee and visitor safety and accessRespond courteously and efficiently to those who make enquiries in person or by phone, direct visitors, and assist staff and clients who use the siteMaintain sanitation of the receptionist workspace and waiting areasBook meeting rooms/coordinate special events in the buildingProcess and sort incoming and outgoing mailOther duties and projects as requiredWhat We Need:A minimum of two-year College diploma in Office/Business Administration or Medical Administration is requiredA minimum of one (1) year of relevant office administrative experience in healthcare or social services environment is requiredAbility to manage multiple priorities while maintaining strong attention to detail in high-pressure fast paced environment situationsDemonstrated initiative, flexibility, and adaptabilityExcellent organizational and interpersonal skills including strong oral and written communicationAbility to work as a collaborative team memberExperience working with confidential information and maintaining client privacy is requiredAbility to work flexible hours in support of requirements that may fall outside of the typical work hour frameworkKnowledge of the childrens service systems in Simcoe County and York Region considered an assetLived experience as a person with a disability or a caregiver of a child with a disability and/or developmental needs is considered an assetAbility to communicate in French or other languages considered an assetExperience with and understanding of various cultures and cultural communities including Francophone, First Nations, Mtis and Inuit (FNMI) communities considered an assetCertified First Aid considered an assetDemonstrated commitment to a safe environment for staff, clients and families by working in compliance with the Occupational Health & Safety Act and related policiesSelected Successful Candidate Will Be Required To:Produce a clear police record check with a vulnerable sector check prior to start of employmentBe able to travel to assigned office, between CTN sites and/or other locations as requiredAny candidate being considered for employment at Childrens Treatment Network (CTN) must be able to provide supporting documentation to confirm their eligibility to legally work within Canada. Proof of eligibility includes but is not limited to a social insurance number (SIN), Canadian birth certificate, passport, citizenship certificate, permanent residence card, open work permit, or valid receipt from Immigration Canada of an application for a post-graduate work permit.Office Location:Richmond HillStarting Salary: $50,054Salary Range: $50,054 - $55,615CTNs total rewards package includes competitive compensation and employee benefits package including participation in the Healthcare of Ontario Pension Plan (HOOPP), and generous vacation entitlements.To Apply:1. Submit your resume to careers@ctnsy.ca2. Quote Job ID #AP-002 in the subject line of email Applications are accepted from April 21 May 5, 2025.Thank you for your interest in this opportunity!