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Job Details: Job Title: Design Researcher (Digital Product Designer Expert) Location: Toronto, ON (3-days Hybrid Onsite) Duration: 12-Months Type: Full-Time, Contract Description: The designer will be working on the mobile banking app experience, for the Channels and Platform pillar. About Role: Ability to articulate the most important questions we need answered by research or testing Ability to synthesize existing research to see what answers we already have Strong analytical skills, to uncover the deeper whys behind client behaviour Strong communication skills. Ability to coordinate with other design teams, and manage stakeholders Flexibility in approach to the work and process based on project requirements. Able to adapt to changes in scope, priorities, requirements, etc. Some knowledge of financial concepts (like credit) is a plus Duties: Design researchers are responsible for: Compiling existing (secondary/desk) research relevant to project and team needs Working closely w team and stakeholders to identify knowledge (research) gaps, articulate research questions. Planning and conducting end-to-end discovery (generative) and evaluative research while working collaboratively with team and stakeholders Monitoring performance post-release Planning, facilitating and synthesizing outputs of team workshops Guide designer-led usability testing Present findings to teams, stakeholder and leadership Collaborate with 2 squads of designers on the mobile team Help the team identify and define client needs via multiple research methods and tools Analyze the competitive landscape, to identify business opportunities Facilitate workshops at various parts of the design process Work with the product team to map product strategy to client needs Propose and participate in user testing of designs Present their work to the wider team Take and give feedback frequently Qualifications: Experience with user testing software is a must, even if its not exactly the software we use. We use Alida, Maze and Bloomfire for research. We also Mural, Figma, Keynote, Confluence plus Microsoft Office. Must Haves: Ability to clearly articulate the client and the business problem, and to craft questions based on our blind spots An understanding of what research and testing methods are appropriate for which types of questions. An ability to evaluate the competitive landscape to identify opportunities An understanding of trends in iOS and Android. Ability to identify what we need to research, test and measure in production, and what the metrics mean Nice to Haves: Financial basics like how revolving credit works. Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.