Job Title

THE ROLE:The Client Administrator will be responsible for producing timely and accurate documents and provide administrative support to commercial service delivery teams, including Marketers. Additional responsibilities may include completing a variety of administrative tasks as required as well as providing coverage for reception as needed.You are a Guardian;You like detailed, skill-based work and support the team to ensure things dont fall through the cracks and you follow up to ensure service commitments are made and kept, on time. You are approachable, naturally empathizing with people, easily seeing their point of view or understanding their emotions. You are accommodating; most comfortable working with others, often puts team/company goals before personal goals.WHAT YOULL DO:Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service; Creating and updating the following in a timely and accurate manner: Submissions, Proposals, Binders, Record Books, Schedules, Renewal Certificates, Pink Cards, Dashboards, Team Sales Sheets, Epic Entry for New Business/Prospects including schedule creation and custom form entry, Policy Document checking including new business and renewals.Ordering office supplies for both our Edmonton and Calgary branches including business cards, pink cards, contact sheets, printer toner, binders, stamps and branded itemsEnsure printers/areas are stocked with paper, binders, and foldersCompleting new hire basketsMaintaining postage machine (updates, supplies etc.)Process and distribute mail to all team members; process outgoing mail and ICS courier ordersReception coverage tasks may include but are not limited to: answering phones, greeting external clients, updating of employee lists, ordering catering, and boardroom bookingsProcessing reports including expiration reports and monthly customer statements and weekly invoicesPreparing Pink cards for mailing or return to teamsAddition and Deletion of Drivers including updating Epic and schedulesUpdating claims information in Epic with opening and closing noticesOther duties as required.WHAT WE REQUIRE:Minimum 2-years experience in an administrative roleHigh School diploma and/or college certificate requiredEffective verbal and written communications skillsHigh level of accuracy and attention to detail requiredAbility to take direction, work independently and within a teamPositive and self-motivatedAbility to multitask in a fast paced environmentHigh level of proficiency (intermediate level) with Microsoft Office including MS Word, Excel, PowerPoint, Publisher and OutlookExcellent organization, planning and prioritizing skillsAbility to meet deadlines with and communicate the status of assignmentsStrong customer focus with a high degree of resourcefulness, flexibility, and adaptability with shifting priorities