Job Title

Client: Government Type: Contract Role: UX Designer Service Design Term: 1 Year + extension option Pay Rate: DOE Start date: 2-3 weeks Location: Toronto / Hybrid Req ID: RQ09146 Requirements: What you''ll need Skills, Knowledge, Experience, and Qualifications: Experience and Skill Set Requirements 1.Service Delivery & Service Design You have demonstrated experience in a range of the following service design and user experience techniques: User needs mapping User research (exploratory and evaluative) Stakeholder mapping Personas Customer journey mapping Collaborative design Prototyping Service blueprinting You have knowledge of recognized service design skills in the following areas: research - interviewing, surveys, focus groups, usability testing, etc. and facilitation - meetings, workshops and co-creation You have demonstrated knowledge of the emerging trends and developments in service delivery, digital service design and leading-edge technology related to digital service design and in-person service delivery models You have experience defining KPIs and success metrics to evaluate service journey and outcomes You can lead the development and review of experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs. Lead or supervise service design activities and deliverables, including stakeholder workshops, research sessions, analysis and synthesis of insights, experience design direction, service design blueprints and service design or UX prototypes which address end user and business needs and are in accordance with established strategy, standards and protocols. Oversee the adoption and application of experience design tools and methodologies, research and design techniques, heuristic and design standards 2. Relationship Building & Communication You have an enthusiasm for cooperativeness, co-design and user experience outcomes. You have respect for the opinions of others, a willingness to share information and the ability to build rapport with clients, stakeholders, vendors and colleagues. You can delegate and prioritize while motivating others. You can communicate effectively with clients and stakeholders not familiar with service design and user experience aspects of digital service delivery to provide written and verbal instruction or advice on re-engineering solutions. You can prepare reports, and provide recommendations to senior management and clients, and ensure documentation is clear for users who are not specialists in service design 3. Analytical & Problem-Solving Skills You can provide authoritative experience design advice to solve service delivery challenges across platforms, including digital, telephone, service desk and print channels. Ensure that proposed service or UX designs leverage common and reusable patterns and components, meet digital service standards and have proper approvals Lead the adoption and implementation of performance measures and metrics, using current industry standard heuristics and protocols. You can use qualitative and quantitative data to identify trends and potential risks and mitigations (e.g. financial, political, operational, legal) for new projects/programs and services/operations You can synthesize complex service design processes, measurement models and user research findings into summaries for solution definition and prototyping You can analyze and interpret business and technical requests, user research options and identify a best course of action from conflicting alternatives that would account for short and long-term impacts of the proposed solution as well as accounting for other stakeholder risks You can align with business plan submissions and other initiatives to ensure they reflect ministry and government key business directions 4. Project Management & Change Management Knowledge You can lead the scoping, planning and execution of primary and secondary user research, encompassing generative and evaluative research. Ensure research protocols for documentation, attribution, privacy and consent, equity/diversity/inclusion, etc. are established and adhered to. You can lead and plan concurrent service design projects often involving multiple ministries and/or jurisdictions by coordinating with clients, stakeholders and partners You have excellent change management and project management knowledge, including planning, resource and budget scheduling, and risk management You are able to introduce new/re-engineered processes and related standards and practices Must Haves: 6+ years of experience in service design focusing on development and review of experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs. Lead or supervise service design activities and deliverables, including stakeholder workshops, research sessions, analysis and synthesis of insights, experience design direction, service design blueprints and service design or UX prototypes which address end user and business needs and are in accordance with established strategy, standards and protocols. Focus on experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs. PREFERRED SKILLS Service Design + UX Design + Project Management + Lean Certification (green/black) + Agile HOW TO APPLY is hiring for this position. Apply to this position through LinkedIn Easy Apply or Email us at: Interested in working with us in the future? 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