Job Title

Call Center Specialist (Patient Care) Location: Surrey, BC Position: Full-time (5 days a week) | Monday to Saturday (Saturdays required) Snore MD is a premier sleep clinic, renowned for delivering exceptional patient care and fostering a dynamic, team-oriented environment. Were not just a world-class sleep clinic; With locations expanding across British Columbia and Alberta, we combine exceptional patient care with a collaborative, team-first environment. If youre passionate about helping people and making a difference in their lives, we want you to be part of our team! As we continue to grow, were excited to offer an opportunity for a Call Center Specialist (Patient Care) at our Snore MD Clinic in Surrey, BC, specifically seeking candidates with experience in high-volume call centers who are passionate about delivering exceptional patient care. As a Call Center Specialist (Patient Care), you will play a key role in delivering exceptional patient experiences and driving growth at our clinic. Educating patients on the benefits and features of our medical solutions Managing order processing and resolving patient concerns during phone calls, with an emphasis on efficient and empathetic customer service. Handling patient inquiries effectively while maintaining call center performance metrics (call volume, response times, etc. Managing and documenting patient interactions within our CRM system Were looking for proactive, confident team members who are driven by passion for exceptional patient care. Previous experience in handling a high volume of inbound calls, meeting performance metrics, and working in fast-paced settings is a must Familiarity with call center technology and comfortable working under performance-based targets (e.g., A sincere passion for providing exceptional patient care and building lasting relationships When things get tough, you stay positive, composed, and focused on the goaldelivering great service and helping patients 00 per hour + bonuses (up to $4.00 per hour monthly, totaling up to $24.00 per hour) Health & dental (including vision), RRSP matching, health club memberships, plus health and education spending accounts An industry-leading training program with to ensure your success If youre experienced in working in a fast-paced, high-volume call center environment and have a passion for patient care, we want to hear from you!