Job Title

Required Skills and Experience Proficient in Windows 10 and Windows 11, including their features, updates, and troubleshooting techniques Experience with Microsoft Intune for pushing updates and managing devices Familiarity with the Microsoft 365 suite of applications, including cloud-based tools like OneDrive and SharePoint Knowledge of ServiceNow for assisting users of submitting any tickets if experiencing issues Skilled in basic troubleshooting tasks and service desk operations Proven experience in manually migrating operating systems on workstations and following documented procedures Strong customer service abilities Adaptability to learn and support unique applications specific to the organization Awareness of regulatory processes within the financial services or banking industry Willingness to work onsite every day to assist users directly Flexibility to work outside regular hours if needed, including accommodating late shifts Job Description Insight Global is looking for a Windows Administrator to join one of Canadas boutique financial institutions to assist with their manual migration from Windows 10 -11. The day to day of this role includes: Conduct on-site operating system upgrades from Windows 10 to Windows 11 directly on workstations. Perform manual updates on approximately 700800 end-user devices, evenly split between Vancouver and Toronto (400 devices per city). Follow documented processes to ensure machines are updated correctly and efficiently. Work with both new hardware and refurbished devices, upgrading systems as necessary. Coordinate and schedule upgrade times with end users to minimize disruptions. Provide basic troubleshooting support to end users during and after the migration process. Take ownership of device lists, scheduling, and upgrade logistics, with some assistance from the project team. Ensure smooth rollout of the new operating systems, maintaining clear communication with users throughout the migration process.