Job Title

OPERATIONS ANALYST Summitt Energy is actively seeking an Operations Analyst to join our growing team. The Operations Analyst is responsible for the natural gas, electricity and Home Services enrollment and billing process, with various utilities across the US, and Canada. In addition, this role is responsible for analyzing customer data, and providing detailed tracking and submission results reports on a regular basis, as well as taking an active role in process improvement. As part of the operations team, the Operations Analyst will contribute to corporate and departmental projects as required, or requested, and play an active role in contributing to the Operations departments achievement of goals and metrics. Customer Accounts Administration: Daily customer enrollment activities including contract processing, enrollments, price changes, de-enrollment, billing, settlement and enrollment rejections with the utilities. Effective handling of all customer data, including confidential account information, meter data, and billing information. Transaction processing, data clean up and integrity, and follow up with customers and utilities on complex account issues. Support the Manager and team lead in performing, and adhering to administration processes related to customer contracts, in response to customer requests. Assist in improving the efficiency of activities, while ensuring consistent application of policies, procedures, and processes between lines of business and geographic locations, within our markets. Reporting & Analysis: Regular reporting to management on enrollment activity utilizing Microsoft Office Excel Detailed analyses, based on enrollment reporting, to support business direction and provide insight into trends, etc. Maintain data integrity for operations. Undergraduate degree in science, engineering, computer science, business or other relevant discipline ~Experience with utility interactions, data management, and process management. ~ Advanced level proficiency in Microsoft Word, Excel, Access, and Visio. ~ Ability to analyze customer data, develop reports, and provide detailed findings. ~ Ability to communicate technical information to non-technical audiences. ~ We welcome and encourage applications from individuals with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.