Job Title

McKesson, lune des 10 premires entreprises du classement Fortune Global 500, touche pratiquement tous les aspects des soins de sant et semploie faire une relle diffrence. Nous sommes reconnus pour notre capacit offrir un savoir, des produits et des services qui rendent les soins de qualit plus accessibles et plus abordables. Chez nous, la sant, le bonheur et le bien-tre de nos gens et des personnes que nous desservons sont prioritaireset nous tiennent cur. Ce que tu fais chez McKesson a de limportance. Nous favorisons une culture o tu peux tpanouir et avoir un impact, et o tu es encourag proposer de nouvelles ides. Ensemble, nous faonnons lavenir de la sant pour nos patients, nos communauts et nos quipes. Si tu souhaites ds aujourdhui contribuer la sant de demain, nous aimerions avoir de tes nouvelles. McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrows health today, we want to hear from you. The Associate Program Manager will ensure a professional and service oriented work environment by monitoring performance, motivating and developing their case management and administrative team members to deliver excellent customer service and achieve required performance objectives. In addition to supporting the operations team, The Associate Program Manager will also support the Program Manager in the strategic and technical development of the PSP as well as with client relations. The Associate Program Manager must be well versed in Patient Services offerings, organizational procedures, Contact Centre technology and reporting. Key Responsibilities: Team Leadership: Guide and motivate the case management team, ensuring compliance and tracking performance. Call Handling: Conduct program-related calls monthly to stay updated and manage workload. Relationship Building: Foster growth and success among staff. Policy Compliance: Understand and communicate policies; ensure adherence. Program Support: Assist in program development, issue resolution, and provide feedback on quality and process improvements. Resource Management: Oversee scheduling and resource allocation; address workforce management issues. Staff Supervision: Evaluate team performance, conduct training, and monitor call quality. Documentation and Reporting: Maintain accurate records, develop SOPs, and support CRM management. Client Relations: Aid in contract negotiations and quarterly business reviews. Risk Management: Collaborate with QA to address risk incidents and quality concerns. Technical Support: Stay current with technology and assist with troubleshooting. Minimum Qualifications: Typically has 3+ years of subject matter experience including exhibiting leadership capabilities Education: Preferred degree in healthcare or life sciences. Critical Skills Minimum 3 years in PSP or management; reimbursement or Contact Centre experience preferred. Skilled in scheduling and workforce management. Technical competence in Contact Centre technology and MS Suite. Bilingualism (English/French) is an asset. Strong communication, decision-making, and interpersonal skills. Professional conduct and creative problem-solving abilities. Compensation: Competitive package based on performance, experience, and skills. Includes base pay ($75,000 $80,000) and potential bonuses. Equal Opportunity Employer: McKesson is committed to a diverse and inclusive environment. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson''''s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Notre chelle salariale de base pour ce poste Our Base Pay Range for this position $67,400 - $112,200 McKesson est un employeur qui adhre aux principes dgalit daccs lemploi. McKesson offre des possibilits d''''emploi gales aux candidates et aux employs, et s''''engage crer un environnement diversifi et inclusif, sans distinction de race, de couleur, de religion, de sexe, d''''orientation sexuelle, d''''identit de genre, d''''origine nationale, de statut de vtran protg, de handicap, d''''ge ou d''''informations gntiques. Pour en savoir davantage sur les politiques de McKesson cet gard, veuillez consulter notre page sur l''''galit des chances en matire d''''emploi . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKessons full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson!