Job Title

Accountabilities:This position will enhance the return on the total business through delivering exceptional customer service support. The Customer Account Associate will be engaged in establishing and improving the satisfaction of internal and external customers and will work closely with Customers, Sales, Demand Planning, Logistics and QA to achieve this objective. The focus for the Customer Account Coordinator will be to provide complete customer service for all assigned accounts and act as an advocate for both the customer, as well as for Iovate Health Sciences, ensuring orders are handled in an efficient and profitable manner.Enter orders accurately into Microsoft D365 and manage the allocation and releasing of orders to the distribution center / co-manufacturer and, if required, coordinating pallet counts with the distribution facilityManage OTIF (On-Time In Full) rate by actively monitoring inventory and fulfillment rates and changing or updating orders based on customer / distribution center requestsCoordinate with 3PL Logistics provider to ensure on time delivery of ordersUtilize customer account portals, to arrange Ship Dates and book Advance Shipping Notices (ASNs)Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes.Monitor service performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.Act as a liaison to assist sales staff with delivery dates, quantities, prices, questions and/or issues with customersAssist in the investigation of compliance disputesProvide reports as requiredReturns (RMA) audit and entryOther role related duties as assignedExperience & Skillset:3+ years of proven customer support experience preferably within a consumer-packaged goods (CPG) environmentProven experience in a Customer Service RepresentativeHave outstanding communication and problem-solving skills with the ability to multi-task, prioritize, and manage time effectivelyBe proactive and able to continuously manage change in an extremely fast paced, energetic work environmentWork well independently as well as in a team environmentBe able to identify areas of improvement and efficiency and make recommendationsBe familiar with CRM systems and practices; experience with EDI and MS D365 would be an asset.Proficient in the use of MS Office SuitePost-Secondary Education in related fieldWhat We Offer: World class gym, fitness classes and external basketball courtCommunity involvement through charitable eventsCompetitive compensation package100% Group Health & Dental CoverageEmployee Assistance ProgramCompany RRSP MatchingPaid vacation & 5 personal daysEmployee Engagement EventsProduct & Swag from our industry leading brandsProfessional career developmentOpportunities for Global career exposure without the need to relocate!Culture:Located in Oakville, Ontario, Canada we offer a dynamic, progressive, team based environment. We have on-site premium fitness facilities and encourage a healthy lifestyle. We also offer a comprehensive benefits package and the opportunity to grow with us. For further information please visit us at Health Sciences international Inc. is an equal opportunity employer and is committed to ensuring an inclusive and accessible work environment. We are committed to meeting the needs of all applicants in a timely manner and will do so by meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act and the Human Rights Code. If you require accommodations to fully participate in the recruitment and selection process, please email the Iovate Human Resources team at to make an accommodation request. Any information received relating to accommodations will be treated as confidentialWe appreciate applicant interest in this position, however, due to the volume of submissions, the Iovate Human Resources team will only contact candidates selected for an interviewWe are interested in learning more about you and appreciate you taking the time to apply in confidence to: agency calls please