Join one of Manitobas Top Employers as the Service Coordinator, where youll work extensively with clients and business stakeholders. This role is responsible for coordinating client support services, proactively addressing issues, and optimizing operational efficiency to deliver exceptional client experiences and exceed expectations.WHY WORK WITH THIS COMPANY?This company offers exceptional health and wellness benefits, plus three weeks of vacation with a gradual increase to six weeks. They offer a hybrid work model, but youll love making use of their first-rate office facilities which include a fitness centre, a TV and gaming room, a 24-hour caf, quiet spaces, and plenty of greenspace.YOUR RESPONSIBILITIES AS SaaS SERVICE COORDINATOR:* Promote and implement ITIL and Service Management best practices using appropriate tools for an Enterprise grade SaaS offering.* Track service performance against SLAs/KPIs, driving continuous improvement* Single Point of contact for all service issues, ensuring swift resolution and transparent communication with clients.* Lead collaborative reviews with clients and internal teams to gather feedback and optimize service delivery* Fosters positive relationships with clients, support teams, and stakeholders, ensuring transparency and alignment* Drive service excellence by championing ITIL & service management best practices and aligning with industry standardsWHAT WERE LOOKING FOR IN A SaaS SERVICE COORDINATOR:* Bachelors degree in Computer Science, Information Systems, or a related field.* 7+ years of relevant experience supporting Enterprise clients* Committed to exceeding customer expectations through proactive service delivery and responsiveness.* Experience maintaining ITIL and Service Management best practices for a SaaS based solution* Excellent customer service, problem-solving, and organizational skills with a strong attention to detail.* Excellent verbal and written communication skills with the ability to clearly convey technical information.* Independent, solution-oriented thinker with strong problem-solving and project management skills* Prior administrative and Insurance Industry experience is an asset.APPLY NOW!Send a resume (quoting job number #22166) to Todd Georgeson, Recruitment Consultant at PINNACLE:Does your current job harness your full potential? As a leading recruitment firm in Manitoba with 25 industry-specialized recruiters, Pinnacle can help. Think of Pinnacle as a personal shopper: First, we get to know you your experience, skills, career goals, and desired work culture. Next, we pick the best career opportunities from an exclusive list, many of which you will never see advertised. Finally, once you (and our clients) have found a perfect fit, Pinnacle helps you with the details to ensure a smooth transition. Best of all, we offer this service at no cost to you. When youre prepared to take the next step in your career, Pinnacle will be ready. Please be advised, Pinnacle is unable to provide sponsorships for applicants outside of Canada. Still searching for opportunities? If this role for a SaaS SERVICE COORDINATOR isnt the right fit, our recruiters are seeking talent for plenty of other jobs in Winnipeg and surrounding areas. Visit our website where we post exciting new openings every week.
Job Title
SaaS Service Coordinator