Job Title

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world. Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. Prodapt designs, configures, and operates solutions across their digital landscape, network infrastructure, and business operations and craft experiences that delight their customers. Today, Prodapts clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A Great Place To Work Certified company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.Were seeking a highly analytical and collaborative Business System Analyst to join our team and help drive projects related to digital security, identity management, and authentication systems. You will work closely with product managers, engineers, designers, and compliance teams to ensure our platforms remain secure, user-friendly, and aligned with business goals. You will be working on high profile and high trafficked applications with a demand for real-time performance and scalability requirements. Working for one of Canada's most recognized brands, you'll be exposed to new technology and industry-leading experiences.ROLES & RESPONSIBILITIESGather and document business requirements for projects related to user authentication, authorization, identity management, and digital access controlsAnalyze existing systems and workflows, identifying gaps or risks in security and authentication processesCollaborate with cross-functional teams (engineering, product, legal, security) to define and deliver secure solutionsTranslate complex technical requirements into user-friendly documentation and vice versaFacilitate stakeholder meetings, workshops, and ongoing communication around project scope and progressUser story creation, facilitating UAT, working on security approvals and sign-off from stakeholdersREQUIREMENTS35+ years of experience as a Business Analyst, preferably in a digital media, SaaS, or tech-driven environmentHands-on experience working on security, authentication, or identity management projects (e.g., SSO, MFA, OAuth, user provisioning)Strong understanding of security and privacy frameworks is a plusExcellent documentation, process modeling, and requirements gathering skillsAbility to communicate effectively with both technical and non-technical stakeholdersProficiency with tools like Jira, Confluence, FigmaStrong analytical mindset with the ability to turn data into actionable insights