Job Title

Bilingual Customer Service Representative (French/English) Mississauga, ON | Full-Time | $60K$65K + 15% Bonus | In-OfficeFluent in French and English? Passionate about helping people and solving problems?Join a leading player in the mechanical/technical industry known for quality, innovation, and exceptional service and grow your career with a company that truly values you.Were on the hunt for a Bilingual Customer Service Pro whos ready to make a real impact. Youll be the trusted voice our customers rely on, supporting key industries like automotive, food & beverage, and manufacturing. This is not your average call center gig think low volume, high-value conversations with distributors and long-standing clients. Why Youll Love It Here Competitive Salary: $60K$65K + 15% annual bonus based on performance RRSP Matching (5%) to help you plan for your future 2 Weeks Vacation + 6 Sick Days Full Benefits: Health, dental, vision, extended care Perks: Subsidized gym membership, support for ongoing learning, team events, and an epic holiday party Positive, Supportive Team: Youll work with collaborative leaders whove got your back What Youll DoBe the go-to contact for customer inquiries via phone, EDI, and emailHandle and own every interaction from processing orders to tracking shipments and solving problemsManage 510 complex cases per day its all about quality, not quantityWork cross-functionally with production, shipping, and inside sales to ensure customers get what they need, when they need itIssue Return Goods Authorizations, investigate quality concerns, and follow through with solutions What You Bring to the TableFluency in French & English (spoken and written)2+ years of customer service or order management experience, ideally in a technical or mechanical environmentHands-on experience with SAP and solid Microsoft Office skillsA positive, empathetic phone manner and a problem-solving mindsetStrong attention to detail, organizational chops, and the drive to own your roleA post-secondary education (college or university)Ready to level up your career with a company that recognizes your talent and invests in your growth? Apply now and let's build something great together.