Job Title

In partnership with our client, Palette Skills, ZoomHR is conducting the search for a Delivery Partner Manager to join their exceptional team! This is a contract position with end date of March 2026 but has the possibility for renewal.About Palette Skills:Palette Skills is a national nonprot that trains Canadians for careers in growing industries. Since our launch we have created three successful upskilling programs: SalesCamp, which prepares people for the world of B2B tech sales, Digital Agriculture and Automation, and previously, Accelerated Cyber Security Training Program. While these sectors are different from each other, our approach is the same: to train and connect individuals with great foundational skills to employers struggling to nd the talent they need.Palette Skills launched Upskill Canada in April 2023, to help our country make the most of our talent advantage, while building a more inclusive economy in the process. Upskilling workers at the scale necessary requires an ecosystem-level approach. Palette Skills is taking the insights, models, and lessons weve learned over the past ve years and working with delivery partners across the country to develop a new talent system that enables cross-sector career transitions through employer-led upskilling.What Youll Be Doing:The Delivery Partner Manager is responsible for supporting, monitoring, and optimizing the performance of delivery partners to ensure the successful execution of upskilling programs while fostering strong partnerships and adherence to quality standards.Responsibilities include, but are not limited to: Review and provide feedback on preliminary upskilling programapplications and assist with internal review of full applications to ensurealignment with program criteria. Assist with the recruitment, onboarding, and contracting of ExternalReview Panel Members to facilitate the review process. Cultivate and maintain strong relationships with Delivery Partners,fostering open communication, trust, and collaboration. Monitor and assess Delivery Partner performance to ensure programmetrics are being met, and align with program outcomes. Collaborate with cross-functional teams, including Operations, LearningSandbox, and Research and Evaluation, to strategically identify and planDelivery Partner support tools and events aimed at enhancing programoutcomes. Identify risks, challenges, and issues that may arise during programdelivery and effectively work with Delivery Partners and internal teams todevelop solutions and implement corrective actions ensuring programsuccess. Communicate program updates, changes, and important information to theSenior Manager and internal stakeholders. Collaborate with the marketing team on participant and employerrecruitment campaigns to support Delivery Partner outcomes. Ensure Delivery Partners fulfill regular reporting requirements to PaletteSkills in a timely and effective manner, providing necessary support andguidance. Collaborate with the finance department to manage the quarterly programclaims process, ensuring compliance with financial requirements anddeadlines. Establish and maintain processes to ensure consistency in outcometracking and Deliver Partner performance management. This includesdeveloping and documenting Standard Operating Procedures (SOPs) thatare tailored to the needs of the Delivery Partner Manager team. Maintain regular communication with Deliver Partners to share updates,answer questions, and work through roadblocks.Project and Data Management : Manage projects that support the above responsibilities for the DeliveryPartner Manager team. Collaborate with cross-functional teams and Delivery Partners to assist inbuilding strategic approaches to Delivery Partner program support. Create and execute project plans by appropriately prioritizing andassessing internal and external partners' capacity, resources, andtimelines. Identify and implement opportunities for continuous improvement ofDelivery Partner Manager team processes, tools, and techniques toenhance efficiency and effectiveness. Analyze program data and share results with cross-functional teams tosupport and improve Delivery Partner outcomes.Qualifications: Bilingual English-French preferred 2-5 years of experience as a Manager of Partnerships or related position Experience working with or in the post-secondary education system Advanced interpersonal skills including the ability to relationship-build withindividuals at all levels of an organization Excellent written and oral communication including developing and presentingoutreach strategies, participating in public affairs, and public speaking Proven success with partner/client recruitment, onboarding, and supportReporting Structure: You will report directly to the External Programs Manager (or designate), whose job is to support you and make sure that you have everything you need to succeedbudget, resources, access, subject matter expertise etc.Benefits of being a Palette Team Member: Remote first workplace Meeting Free Fridays Collaborative workplace culture 3 weeks of vacation 2 week end of year shutdown 8 paid wellness days 100% employer covered benefits 4% RRSP matching Competitive compensation