Job Title

Akkodis is seeking a Apple Resource Support Analyst for a contract position with a client in Toronto, ON (Hybrid). Ideally looking for experience with Apple Certified Support Professional (ACSP), Deployment in IOS, providing support to Level 2 MAC support, 5+ years of experience architecting, deploying, Hands on experience on Catalina, Big Sur, Monterey and troubleshooting iOS, macOS preference would be someone with the required skills and experience, particularly in large organizations. Type: Contract Resource will manage all aspects of the Mac support service ensuring the development & support and continuous improvement of services aligned to business and technology strategies. To ensure best practice processes are in place and being followed, improving service delivery and support to Technology and the business, providing support to Level 2 MAC support folks in developing and delivering industry-leading quality services to the business. To ensure that maximum business benefits are obtained from existing and new Technology assets, capabilities and resources. Technical Expert Defining, maintaining and enhancing fit-for-purpose, best value Mac services (as measured against external benchmarking) that meets business requirements and strategic objectives whilst meeting the business appetite for risk, service performance and cost management. Develop and implement IT service improvement plans to deliver the transformation agenda, industry best practice and changing business requirements. Experience in supporting production environment comprising of MAC machines. Mass upgrades and patch management of MacOS and Software Product installation and application patches deployment Collaborate with product management and senior leadership to implement features and develop the roadmap for Apple Deployment Develop, test, and maintain macOS system configurations and iOS profiles, including a baseline build specification for all new devices deployed throughout the customer district. Develop, test, and maintain framework for Apple ABM Assist in creating scripts, packages, and developing custom applications to support the Project Team as needed. 10+ or more years of related work experience or equivalent combination of education and experience. ~ Bachelors or Masters degree preferred, technical training and certification ~ Technical or business-oriented field such as Computer Science, Information Systems or equivalent field of study. ~ Experience desired in business analysis, consulting, organizational design, process reengineering, project management and technology implementation. Experience as a Senior Implementation Lead and/or Architect Team Lead. ~ Strong knowledge of PC hardware and software required. Excellent administrative, organizational and communication skills. A career history that encompasses a strong technical ability within a challenging and changeable environment with diverse technologies including complex operational roles. ~A general understanding of networking: A good understanding of using group policies to manage windows and Mac OSX clients & experience of deploying Mac OSX within an enterprise environment. ~ Familiarity with scripting languages such as Bash, Python, Perl or ZShell. ~ Advanced knowledge of macOS fundamentals including networking, command line, security, and file system management. ~ Experience creating and presenting technical content as a subject matter expert. ~ Familiarity with Apple deployment workflows, including the Apple Business Manager (ABM) and Volume Purchase Program (VPP). ~ Apple Certified Support Professional (ACSP) or ability to obtain. ~ Familiarity with cloud hosted services such as Virtual Machines, Apache/Tomcat, IIS on AWS and other similar providers. ~ Familiarity with concepts relating to creation and deployment of certificates. Proficiency in Excel, PowerPoint, and other Microsoft Office applications.