Job Title

The Synergy Experience what is it exactly? Just ask our employees. Their dedication to our customers (members) and each other has created an incredible place to work. Were local, we offer personalized and competitive products & services. We are proud to be a part of a local, community focused credit union and are seeking a Help Desk Analyst to help us continue our rich tradition of serving our community since 1943! What does a Help Desk Analyst do? You will be the first point of contact for our teams needing technical support. Youll: Answer questions and troubleshoot issues related to Synergys standard software and hardware Provide helpful advice and insights to our teams to utilize technology more effectively Diagnose and assess technical concerns , resolving them quickly or directing them to the right team for further support. Help minimize downtime by efficiently prioritizing and categorizing incoming requests. Assist with learning and training , ensuring employees feel confident using the tools they need. This role is more than just fixing issuesits about being a trusted resource, helping our teams work efficiently, and ensuring a seamless technology experience. Youre great at Collaborating with team members and stakeholders. You are an exceptional communicator with the capability to present ideas in user-friendly language. This enables you to share information effectively and clearly. Your time management and organizational skills allow you to prioritize tasks and meet project deadlines efficiently. What you bring: Bachelors degree in computer science, Information Technology Diploma, or related field, with 1 - 3 three years of work experience. Strong problem-solving abilities to troubleshoot technical issues and devise innovative solutions. Adaptability and eagerness to learn innovative technologies and stay updated with the latest trends in the Microsoft ecosystem. Ability to work effectively in both team and independent project settings. Ability to research a wide range of computing issues as required. Highly initiative-taking and self-directed. Proven analytical and problem-solving abilities. Please submit your cover letter and resume to , referencing competition #253201 in the subject line. This position will be posted until a suitable candidate is hired. More details: Hours: Permanent full-time, 37.5 hours weekly. Salary: $55,200 - $69,000 annually Location: Flexible; may work out of any of our current branch locations, with manager approval. A remote or hybrid remote option may be available for the right candidate. Travel: Minimal travel may be required for the purposes of training, or other Synergy related business. What do we offer? Preferred rates on our products and services Benefits and Pension Competitive salary Investment in your professional development Community involvement and volunteer opportunities A little more about us: Synergy Credit Union is a people-inspired credit union with ambitious goals. We endeavour to deliver amazing financial experiences, earn customers (members) trust, grow our relationships, and build sustainable communities. We exist to help our members achieve their financial goals by understanding their needs and delivering exceptional service in modern, convenient, and secure ways. We empower our members by sharing our experience and tools, so they can make robust plans through each stage of life. We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships, and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities for families, schools, youth groups you name it. We are proud to serve more than 27,000 members and have reached over $2.5 billion in assets. We were named one of Saskatchewan''s Top Employers for the 8th consecutive year . This reflects our workplace culture and commitment to building relationships beyond banking with our members, and our team. Synergy operates on the lands referred to as Treaty 6 Territory, which encompasses the unceded lands of Indigenous Nations and Peoples, including the Plains Cree, Woodland Cree, Saulteaux, Nakota, Dene, and Metis. We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check. Synergy aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone. Find out more about us!