Who We are: HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 190,000+ Ideapreneurs working in 50+ countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.At HCL, innovation is not just another word, its part of our organizational heritage and DNA - a journey that began in 1976 and continues to power us ahead even today. The culture at HCL Technologies ideapreneurship as we call it - makes the license to ideate a distinctive organizational capability. Ideapreneurship puts employees at the forefront of innovation where they innovate and collaborate with each other and with customers to seed, nurture and harvest ideas.Qualification: Graduate in any Stream. (Commerce Graduates would be preferred)Desired Skills:Good knowledge of Customer Service- Order to CashExcellent communication skillsAbility to comprehend, assess and analyse the customers issue and provide appropriate resolutionAbility to collaborate effectively with team members or other departmentsTechnical Skills:Working knowledge of SAP/ Oracle, Workflow tools, MS OfficeLanguage Proficiency: Excellent Canadian French & English- Writing/Listening/Speaking Shift Time: Monday Friday (Flexible between 7:00 AM EST to 7:30 PM EST)Roles and Responsibilities:Handle customer interactions (telephonic / electronic)Maintain quality of customer interaction through empathic listening, comprehension, accurate analysis of the customers need and providing resolutions within defined timelinesCoordinate and collaborate with other departments to resolve disputes per agreed timelinesEnsure all service requests are handled in accordance to agreed metrics
Job Title
Bilingual Customer Service Representative