Job Title

The role As a People Lead you will be responsible for the line-management and leadership of people within the Service Operations Team. You will oversee daily people management tasks, including recruitment, establishing and monitoring individual performance objectives, monitoring performance against these objectives, employee engagement, enforcing HR practices (including any disciplinary actions) and supporting personal development of the individuals within their team. You will work alongside the Operation Support Leaders to provide overall people and functional management to ensure the efficiency of the team. Key responsibilities: People Manager responsibilities of mixed role teams. Set and monitor performance objectives of team members with input from colleagues and lead roles. Proactively coach and mentor members of the team to achieve best performance, identifying training requirements where appropriate. Hold regular monthly personal objectives reviews with individual team members using feedback from other team members. Hold regular monthly People reviews with other People Leads to ensure consistency is applied across the department. Assist in planning, in conjunction with Operations Support Lead, for healthy levels of workload for individual team members. Represent the views, concerns and ideas of managed staff within the wider IT leadership team. Contribute to recruitment activities when required including interview and assessment of candidates. Provide support to all staff within their teams, including staff on probation. Key skills and experience required. Proven experience in line management, including recruitment, redundancy, and disciplinary processes, ideally leading a team of highly technical people with minimum 2 years management experience. Have familiarity with new technology and business processes used by Davies. Good general IT skills and literacy. Must be able to deal sympathetically with diverse personalities in order to maximise the potential of all members of the team. Be able to empathise and act in a discreet and confidential manner when dealing with staff issues. Highly focused customer service approach with excellent interpersonal skills. Ability to work under pressure and manage conflicting priorities to tight deadlines. Strong attention to detail, with excellent communication skills, both written and verbal. Proactive and self-motivated approach to problem solving. Flexible and approachable. You are self-motivated, result driven and business oriented. Soft skills Be self-motivated with a strong work ethic that can work with limited supervision. Have the ability to adapt to a rapidly changing environment, ability to think on their feet and learn quickly. Have excellent communication and interpersonal skills, calm under pressure & sound judgement in complex situations. Be co-operative, collaborative, and work toward common goal with others. Be open and inclusive approach, willing and able to interact internally and externally and at all levels within the company. Have excellent verbal and written communication skills with the ability to articulate complex ideas in a clear and concise manner. Have the ability to work under pressure and prioritise effectively, working on multiple tasks at the same time. Be competent user of IT with good working knowledge of Microsoft packages and confident in embracing new technology. Be organised, proactive and confident self-starter. Show a highly committed attitude. Be methodical and accurate, showing great attention to detail. Demonstrate teamwork - Contributes actively to an environment in which colleagues work cooperatively with each other.