Job Title

Call Center Specialist (Patient Care) Location: Surrey, BC Position: Full-time (5 days a week) | Monday to Saturday (Saturdays required) Work Timings: 9:00 AM - 5 PM / 10:00 AM - 6:00 PM About Us: Snore MD is a premier sleep clinic, renowned for delivering exceptional patient care and fostering a dynamic, team-oriented environment. Were not just a world-class sleep clinic; were a team on a mission to change lives for good . With locations expanding across British Columbia and Alberta, we combine exceptional patient care with a collaborative, team-first environment. Our goal is to provide a select group of highly qualified individuals with a truly unique opportunity to elevate their careers. If youre passionate about helping people and making a difference in their lives, we want you to be part of our team! As we continue to grow, were excited to offer an opportunity for a Call Center Specialist (Patient Care) at our Snore MD Clinic in Surrey, BC, specifically seeking candidates with experience in high-volume call centers who are passionate about delivering exceptional patient care. About the Role: As a Call Center Specialist (Patient Care), you will play a key role in delivering exceptional patient experiences and driving growth at our clinic. Your responsibilities will include: Responding to a high volume of inbound patient calls, providing detailed information about our clinics, products and services in a timely manner Educating patients on the benefits and features of our medical solutions Upselling and cross-selling relevant products and services Managing order processing and resolving patient concerns during phone calls, with an emphasis on efficient and empathetic customer service. Handling patient inquiries effectively while maintaining call center performance metrics (call volume, response times, etc. Managing and documenting patient interactions within our CRM system About You: Were looking for proactive, confident team members who are driven by passion for exceptional patient care. You would bring: Ability to commute and work onsite in our Surrey - Guildford Clinic Previous experience in handling a high volume of inbound calls, meeting performance metrics, and working in fast-paced settings is a must Experience in a healthcare call center setting is a plus, but we are primarily looking for talent with direct call center experience Familiarity with call center technology and comfortable working under performance-based targets (e.g., call resolution time, call volume) Youre not afraid to take charge of a conversation and engage with patients in a friendly, approachable way. Your personality shines, and you make people feel at ease You can juggle multiple tasks with ease, whether its handling several patient inquiries or coordinating with internal teams A sincere passion for providing exceptional patient care and building lasting relationships You handle challenges and feedback with grace. When things get tough, you stay positive, composed, and focused on the goaldelivering great service and helping patients Youre not just a fast talker, youre a fast learner. Whether it''s understanding complex product details or mastering new systems, you grasp information quickly and apply it confidently Eligibility to work in Canada (No work sponsorship required) What We Offer: At Snore MD, we believe in rewarding hard work and offering an inspiring, fulfilling career. Heres what you can expect as part of our team: Competitive salary: $20.00 - $23.00 per hour + bonuses (up to $4.00 per hour monthly, totaling up to $24.00 - $27.00 per hour) Comprehensive benefits: Health & dental (including vision), RRSP matching, health club memberships, plus health and education spending accounts An industry-leading training program with to ensure your success A positive, mission-driven environment where youre appreciated and empowered to make a difference Long-term career growth with opportunities to build a fulfilling 10+ year career in a thriving clinic *Compensation for this role will be determined based on a variety of factors, including location, experience, education, and skill set, and may vary within the stated range. If youre experienced in working in a fast-paced, high-volume call center environment and have a passion for patient care, we want to hear from you! Apply today and become part of our inspiring team at Snore MD!