Do you go out of your way to reduce, reuse, and recycle? Our mission is to support compliance with individual producer responsibility through education and enforcement to foster Ontarios circular economy, spur innovation, and protect the environment. We are looking for a talented and committed individual to join us as a Knowledge Management Lead to support the governments efforts to protect the environment and advance a new economy in which all waste is reused, recycled, and reintegrated. KNOWLEDGE MANAGEMENT LEAD The Knowledge Management Lead is responsible for reviewing existing compliance documentation and developing a document strategy to organize, categorize, maintain and publish documents for the Compliance and Registry team. This paves the way for a future project related to the development, successful implementation, and maintenance of an online, searchable knowledge base for compliance and regulatory information, as related to: Review existing internal and external documentation, including process documents, compliance bulletins, registry procedures, regulatory interpretations, briefing notes, and web pages to understand current state of documentation. Reorganize and categorize existing documents in a SharePoint (Microsoft 365) environment and; Lead the reorganization of documents, including moving files to new SharePoint sites, pages or folders and editing or updating documents where necessary. Design and manage processes for knowledge management, including content review, selection, approval and publication process. Train team members on the proper process for creating, editing, saving and accessing documents, including hosting training sessions and developing slide decks, standard operating procedures or other documentation as needed. Lead change management initiatives with the Compliance and Registry team to operationalize the document strategy and related processes. Become an Extended Producer Responsibility (EPR) and compliance subject matter expert by learning from RPRAs team, reading governing documentation (legislation, regulations, policies, etc.) Ensure regulatory interpretations and other decisions are clearly, correctly documented and made available to applicable internal and external stakeholders. Write articles, process documents, standard operating procedures, briefing notes, user guides and other documents to build content for the team. Develop processes for ensuring all published content is current, correct, and accessible to the correct users. Explore strategies for ensuring a modern approach to knowledge management, including but not limited to developing training videos, developing interactive online experiences, and exploring use of Artificial Intelligence (AI), and other cutting-edge technologies. Lead internal reporting on number of documents published, reviewed, edited, and other analysis related to document publication. Participate in a future project to select and implement a knowledge base website or application. Bachelors degree/diploma or equivalent work experience in a relevant field, such as knowledge management, information studies, library sciences, business administration, economics, or environmental studies Certified Knowledge Manager (CKM) or other knowledge management designation an asset 5+ years of experience in knowledge management, including managing a knowledge base and managing a content publication process, is preferred ~3+ years of experience with SharePoint, including administering site permissions, site pages, document libraries, document sets, and managing tags and meta data is preferred ~ Experience working in the circular economy, EPR, or recycling field is preferred Advanced knowledge of how Microsoft 365 hosts, permissions and shares files across SharePoint, Teams and OneDrive Advanced Microsoft Word knowledge and experience, specifically in collaborating on complex content with diverse teams using tracked changes, comments, version history, document comparison and other advanced features Advanced knowledge of Outlook, Excel, PowerPoint Ability to use, configure and troubleshoot applications (knowledge base, Microsoft 365, etc.) Background with data management and analysis is preferred Ability to communicate in French considered an asset Knowledge of how to develop content compliant with the Accessibility for Ontarians with Disabilities Act (AODA) is an asset Knowledge of taxonomy or other approaches to organizing information is an asset This is a permanent full time role working Monday-Friday from 9: We have a hybrid work arrangement and support flexible work schedules. Remote work is expected to be completed from a location within Ontario . We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. RPRA welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Title
Staff / Lead