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Job Title


IT Network Operations Analyst


Company : Robertson & Company Ltd.


Location : Toronto, Ontario


Created : 2025-04-12


Job Type : Full Time


Job Description

Open for candidates in Scarborough or BarrieOnsite 5 days a week in Barrie or ScarboroughContract Dates: 10 months with potential to extend or convertBusiness Hours: Monday to Friday (Onsite)Experience & Qualification Requirements:Data Center experienceServiceNow ticket monitoringTroubleshooting network connectivity experienceRequirement gathering experienceITL experienceDCIM experienceAsset management experienceJob Responsibilities:Lead strategic technology initiatives, build, and maintain key elements of the firms enterprise infrastructure and associated project portfolio.Provide leadership for delivery of 24/7 service operations and KPI compliance and audit. Establish and maintain metrics, key performance indicators, and service level agreements to continually improve the DC performance.Manage remote sites as well as schedule/monitor work performed by third party vendors.Business Continuity Plan Management, assuring our BCP documentation is current and approved by management.Attend meetings to capture business requirements for DC Capacity planning and workflow management.Maintaining corporate databases and ensuring compliance with internal and external audit regulations.Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.Promptly schedule equipment installs and cabling request, engage partners. plan parallel work streams when possible.Partner closely with stakeholders to improve production environment stability.Leads the support of Data Center infrastructure.Reviews, participates, and implements procedures.Research industry standards, best practices and new innovations in technology and makesrecommendations.Provide quality service and solutions consistent with objectives and client requirements.Effectively handle incident management for outages.Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.Proficient with fluke testers and fiber testers, and scanner Knowledge of interrelated power, space, and cooling as it relates to Data Centers.Provide expertise to other functional areas (technology, trends, and processes).Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.Deploy base infrastructure components for all environments.Follow change management procedures. ensure proper testing, sign-off, monitoring.Monitor system life cycles, ensure specifications and functionality support business. objectives and architecture decisions.Use meaningful metrics to monitor environment's performance.Participate in disaster recovery planning (Define, Review, Test).Traveling between sites is required occasionally.