Job Title

Inclusion without Exception:Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.About TCS:TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the worlds largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the worlds best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. Job Description About This Role We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. You'll join others in environment management, maintenance, monitoring, performance and incident management, as well as production support activities. There's meaningful work at every turn! Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform: Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk. Promptly schedule packaging and new applications releases, engage partners. plan parallel work streams when possible. Partner closely with key stakeholders to improve production environment stability. Provide effective, day-to-day applications and systems support: identify, assess, recommend, escalate, resolve, report, document, communicate. Provide quality service and solutions consistent with objectives and client requirements. Effectively handle incident management for outages. Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution. Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations. Identify, address application/data issues, cross-capability and cross-release issues that affect application integrity. Provide expertise to other functional areas (technology, trends and processes). Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment. Deploy base infrastructure components for all environments. May be involved in application deployment (off the shelf or in-house) and procurement. Follow change management procedures. ensure proper testing, sign-off, monitoring. Monitor system life cycles, ensure specifications and functionality support business. objectives and architecture decisions. Use meaningful metrics to monitor environment's performance. Participate in disaster recovery planning (Define, Review, Test). Become a 'big believer' in change management discipline. Adhere to existing processes and standards, business technology architecture, risk and production capacity guidelines. plan, monitor and escalate issues as required. Share ideas to enhance revenue, customer experience, reduce costs. Get involved in business cases, RFI/RFP and service-level agreements. Job Requirements What can you bring to Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have: Undergraduate Degree or Technical Certificate. Good years relevant experience. Continuously enhancing knowledge/expertise in business services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery. Keep current with industry and/or business trends. Comfort level working with vendors. Readiness to support installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders, if required. Ability to work on low to moderately complex tasks under management guidance and supervision. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.