Job Title

Temporary six months to replace a Parental LeaveFor the past 64 years, Findhelp Information Services (has been a trusted hub of community information. Every year we connect over 400,000 callers and 2 million web users to more than 60,000 services and supports in Ontario and beyond. Findhelp not only connects people to the services that they need but also provides vital trend information for community planning and public benefit.At Findhelp, we have a dynamic team of employees who strive to do their best and recognize the value of our mission and the teamwork necessary for creating connections and solutions to build strong communities. Working at Findhelp means making a difference in the communities we serve. We are seeking committed professionals who want to use their skills and experience to connect people to the right information and services, making their pathway to care, support, and resources faster and more effective.The OpportunityThe Digital Communications Coordinator is a temporary full-time position to replace a parental leave. The successful candidate will support the Agencys mission to create connections and solutions to build strong communities through innovative technical/digital solutions. The position will build and animate a strong community of interest around Findhelp, including supporting the 211 systems marketing and communications activities.In this role you will be required to adhere to a hybrid work arrangement that is not fully remote, and includes a requirement for performance of work at Findhelps office location on a weekly basis.ResponsibilitiesOnline Communications and Social MediaContribute to communications planning including social media and content development for Findhelp and the 211 systemTranslate research and data into communication materials for various mediums (e.g., blog, social media, reports, snapshots, grant proposals)Animate Findhelps social media channels including LinkedIn, Facebook, and InstagramIdentify and test emerging social media trends and tools; monitor and analyse trafficCreate/incorporate compelling graphics for social media, reports and website useTechnical InnovationWork with the management team to identify opportunities to modernize programs and servicesSupport the development of an online training strategy including translating existing and new content into digital formats in collaboration with internal and external stakeholdersWork across the Agency and with partners to expand the reach of sector trainingSupport staff to identify and incorporate innovation and efficiencies into their workOnline Content DevelopmentIdentify opportunities for greater digital reach in communities and for communicating Findhelp/211 Centrals valueMaintain various web portals ensuring that brand guidelines and standards and accessibility requirements are metContribute to the development and implementation of content and maintenance strategiesAdminister and maintain Contact Relationship Management systemsUtilize analytics tools for evaluation and to demonstrate impact for reporting and stakeholder engagementProject CoordinationEngagement: Support and evolve relationships with partners and contacts, contractors, and collaboratorsTime Management: maintain schedules and track timelines for multiple projects and eventsWriting: Draft, review, and proofread materials to ensure clear, concise, and effective messagingOther duties as assignedQualificationsHighly effective digital communicator and strategist, with experience fostering online community and discussion, and the ability to track, analyze and build social media followingStrong writing and editing skills, with knowledge of Canadian Press (CP) styleAbility to translate content (quantitative data, client stories, sector research, program evaluations) into meaningful and engaging narratives, products and activities for stakeholdersGood organizational skills and an ability to independently manage multiple projects and demandsExperience with graphic design (Adobe Photoshop, InDesign), WordPress, MailChimp, and video creationsAbility to work and communicate in both English and French is an assetDegree or certification in a communications discipline highly preferred, such as Public Relations, Corporate Communications, or MarketingIf you meet the criteria outlined above, consider becoming a part of our team and send us your application.Salary and Benefits:This temporary full time position consists of 35 hours a week. Hourly rate of $36.76 plus 18.25% in lieu of benefitsParticipation in CUPE's MultiSector Pension Plan.Application Procedure:Please provide your cover letter and resume as soon as possible. Applications will be reviewed and considered as received. At minimum the posting will close on April 23, 2025 by 5:00 PM, however it will remain open as needed until the position is filled.Cristina Umana, People and Culture ManagerFax: 416-392-4404 | email: Information: This position is part of CUPE Local 3173.Findhelp | 211 believes in a workplace culture of inclusion that is welcoming, respectful, safe and empowering for all staff. It is critical to our success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people and persons with disabilities.If you require accommodation at any stage during the hiring process, please inform us. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send your request to HR at thank all applicants and will contact the individuals selected for an interview. No phone calls or emails please.