Job Title

Office Coordinator & Member Relations Specialist Ottawa, ON | In-Office | $55,000$65,000 salary + benefitsWere looking for a Rockstar. Someone who thrives in complexity, brings executive-level polish, and delivers exceptional client serviceespecially for high-profile clients and global partners.About UsWe are FICSa boutique, multi-contract professional services firm with deep roots in facilitation, coaching, governance, and training. Our small but mighty team of 14 operates across Canada, in Africa and globally, managing long-term partnerships with major clients like the International Association of Facilitators (IAF), Canadian Physicians for Aid and Relief (CPAR), and more. We specialize in turning around boards, developing professional standards, and providing expert facilitation and education services.About the RoleThis is not a typical admin job. You will play a key part in supporting one of our most important clientsthe International Association of Facilitators (IAF)while also acting as a right hand to the Executive Director. You'll help manage a global network of 2,000+ members, liaise with volunteers and committees, and keep everything running smoothly behind the scenes.You need to be an agile multitasker who thrives in a fast-paced, ever-evolving environmentand can handle anything from crafting a polished PowerPoint, to updating CRMs, to responding to urgent member inquiries with professionalism and care.Key ResponsibilitiesSupport day-to-day operations of the IAF office and other client projectsManage communications with members, volunteers, and international partnersMaintain and navigate databases and CRM systemsTrack, schedule, and coordinate meetings, calendars, and eventsAssist in creating professional reports, presentations, and workbooksMonitor and respond to high-volume email communicationsProvide executive assistance to leadership team, including ad hoc supportKeep your finger on the pulse of issues before they escalatecommunicating proactivelyWhat Were Looking For Detail-obsessed and tech-savvy you notice the small stuff, and pick up new tools quickly (Excel, CRMs, websites) Global communicator confident, clear, and comfortable dealing with people around the world Multitasker with initiative you dont wait to be told, and youre two steps ahead Smart and solutions-oriented resourceful, curious, and eager to figure things out Languages a plus French, Mandarin, or Spanish an asset Background in facilitation or training not required, but definitely a bonusRequirementsProven experience in office administration, executive assistance, or client-facing administrative rolesHigh proficiency in Microsoft Office (especially Excel and PowerPoint), Google Suite, and general CRM/database useExcellent communication, organization, and prioritization skillsAbility to work independently while staying in close communication with the teamLocated in Ottawa and available to work in-office full-timeBonus Points ForExperience working with boards or professional associationsFamiliarity with governance best practicesExposure to AI tools or willingness to learnDesign or document formatting skills (making presentations look good)Ready to join a dynamic, mission-driven team doing meaningful work with global reach? Wed love to hear from you.