Job Title

The Vice President, New Business Sales is responsible for the organization's financial prosperity and requires someone who is skilled in relationship building, sales, negotiations, strategy and finance. The Vice President, New Business Sales is responsible for prospecting, identifying and managing BPM sales opportunities for new logo accounts, including identifying areas of sales growth and profit enhancement over the short, medium and long-term. A successful candidate can plan and recommend business and marketing strategies to achieve maximum penetration consistent with company objectives and contributes to the company's strategic growth planning.The successful applicant will be responsible for:Prospecting, qualifying, selling global contact centre Services to respective clientsUnderstand and present the companys full line of service offerings and become knowledgeable in all lines of service to educate and sell on these services and solution sets, including Digital Transformation Services and Solutions to enhance Customer Experience and help clients become more competitiveRecommend strategies and communicate the desires of clients to internal company stake holders to allow a better understanding of the clients challenges and goalsSeek additional decision and influencer contacts within the client base to drive additional opportunities for all offeringsAct as a Subject Matter Expert within client(s) book of businessIdentifies improvements or new services by remaining current on industry trends, market activities and competitorsIntimate knowledge of client agreementsAct as a company ambassador at all timesEnsure that all business impacting communication with the client is shared in a timely manner with Executives and operationsUpdate and maintain client(s) information within corporate CRM applicationEnsure that company branding is adhered to in all communications with clientEnsure timely notification is made and followed up with respect to all contract, fee or service level renewalsContributes to team effort by accomplishing related results as neededQualified applicants must possess the following:Minimum 10 years' experience in value added Call Center BPM sales with proven track record in meeting sales and revenue targets10+ years experience managing client relationshipsExperience selling Enterprise BPM Services and associated Technology SolutionsStrategic thinker who understands complexities of global call Center operations and pricingAble to manage and facilitate complex working relationships across multiple functionsHighly motivated individual with a proven track record of excellence in internal/external client interaction and impeccable attention to detailStrong communication, presentation and negotiation skillsProven self-motivated, energetic and out-going sales hunter with excellent Prospecting skillsUniversity / college degree in a related field or equivalent business experienceAbility to effectively handle client escalations in a positive, effective mannerDemonstrated ability to adapt quickly and lead effectively in a changing environmentAbility to develop and maintain highly effective relationships; client leadership skills and relationship strategy skillsStrong conceptual and analytical skillsAptitude for turning knowledge into innovative strategies and solutionsPossess solid decision making and influencing skills based on facts and sound judgmentStrong organizational and interpersonal skills