Job Title

STATUS: Permanent LOCATION: Barrie, Kingston, Oshawa, Ottawa, Peterborough, ON APPLY BY: April 14, 2025 SALARY RANGE: $32.96 - $38.46/hr WHY WORK WITH CAMBIUM? You want to be a part of a successful, dynamic and fast-growing consulting and engineering company built on quality people doing quality work in a rewarding environment. We help build Ontario. We have offices in Ottawa, Whitby, Barrie, Kingston, and Peterborough. Our team is fun and friendly. Whether it''s trips to sporting events, movie nights, monthly socials, or weekend retreats, our team likes to have a good time together. Our team is hard-working. Youll need to be flexible and able to manage priorities. Sometimes the days are long. But you are always compensated for your efforts. And we support balance with generous paid time off entitlements. Our team is proud. Donating a portion of our net income each year to important causes and events. Winning awards. Youll find it easy to feel good about working with Cambium. CAMBIUM REWARDS Our focus on caring for the employee as a whole person is apparent in the way we reward our people: A competitive salary and a 100% employer paid benefits program , that includes critical illness, long term disability, life insurance, and health and dental coverage Generous vacation entitlements , paid personal days plus sick time allotments to take care of you and your family The opportunity to participate in an employer sponsored Registered Pension Plan (RPP), company profit sharing opportunities, company ownership opportunities Financial support for your professional development and flexible scheduling to help you integrate work and family life DO YOU HAVE THE RIGHT STUFF FOR CAMBIUM? You believe in making a positive difference through technology and innovation through problem-solving, continuous improvement, and customer satisfaction. You have strong decision-making skills, and enjoy challenges and collaboration, and driving efficiency in your day-to-day processes. You have a strong set of personal values that align with Cambiums values. You have a positive outlook and attitude. You fit well in a cohesive, cooperative team, where you want to make lasting relationships. You have an internal drive to meet high standards and provide quality effort for great outcomes. You engage with others to create mutual understanding and trust. WHAT WILL YOU DO? As an IT Support Analyst at Cambium, you will leverage your extensive expertise to provide top-notch technical support and assistance to our end-users. Your role will involve diagnosing and resolving complex hardware, software, and network issues, ensuring that our users receive prompt and effective solutions to their technical problems. You will be the go-to person for first-line support through various communication channels such as phone, email, and chat. Your ability to troubleshoot and resolve issues with precision and efficiency will be essential in maintaining the smooth operation of our IT systems. Your exceptional customer service skills will shine as you engage with users, creating a positive and supportive experience. You will build lasting relationships and foster trust through clear communication and a genuine commitment to helping others. Your proactive approach to problem-solving and continuous improvement will drive efficiency and enhance our overall service delivery. Job Duties Technical Support: Provide first-line support for IT-related queries and issues through various communication channels such as phone, email, and chat Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for end-users. Configuration and Installation: Assist with the setup, configuration, and installation of computers, peripherals, and software applications. Documentation: Maintain accurate records of support requests, solutions provided, and technical documentation. Customer Service: Ensure a high level of customer satisfaction by providing prompt, courteous, and effective support. Training: Provide basic training and guidance to end-users on the use of hardware and software. System Maintenance: Assist in routine maintenance tasks such as software updates, backups, and system monitoring. Escalation: Escalate complex or unresolved issues to higher-level support or specialized teams as necessary Maintain IT Asset and Software license lists. Provision and configure laptops and mobile devices for new employees. Set up user accounts and access to systems and applications. Manage the offboarding process, including revoking access and recovering company assets. Qualifications A diploma or degree in Information Technology, Computer Science, or relevant experience. Must have 3 years of previous experience in an IT support or helpdesk role. Proficiency in troubleshooting hardware, software, and network issues. Knowledge of operating systems (Windows, iOS,) and common software applications (Microsoft Office, Freshservice, Entra ID, Intune). Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Demonstrated ability to provide effective and empathetic customer service. Relevant certifications such as ITIL 4 Certification Microsoft Certified Professional, or similar are an asset. Ability to work well in a team environment and collaborate with colleagues. Not satisfied until the issue has reached satisfactory resolution.