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Job Title: Appliance Service TechnicianOffice Location: Vaughan, ONReports to: Regional Service ManagerMake your career an amazing journeywith Miele CanadaSince 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees.Why Join MieleGreat job growth and training opportunities 3 weeks vacation100% Company Paid Benefit Plan, Life Insurance, Disability and Health Spending Account DPSP pension Company contributes 6% of salary no employee matching required Tuition reimbursement program, Employee discounts on products Great working conditions and other incentives to attract and retain great talent like youJob Description/Responsibilities:Provide positive consumer interaction at the highest leveloThe individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)Provide feedback to the RSM and potentially coach and train fellow Service Technicians onoFindings after attending site to resolve appliance challengesoBased on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspectiveMaintain relationships with 3rd PartiesoSupport as required from a technical perspectiveDaily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challengesoBe available on short notice during the business day to support as requiredHave a strong technical understanding of computers in order to navigate all of Mieles systemsoTSD, ETD, Mobile Client, etc.oHigh Level of efficiency and effectiveness in required processes.Support the regional business as required when the RSM is absentExisting service job capacity/volume may change or vary based on Region and overall demand serviceMaintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.Skills:Appliance repair experience at the highest level in your field Experience in customer service/administrative capacitiesMinimum of 2 years of service experience at Miele or appliance serve and repairStrong command of and effective communication and escalation resolutionAbility to make decisions that are in the best interest of the brand and the consumer experienceTroubleshooting and communication skills with peers