Job Title

Company: WellStat Location: Eastern Time Zone Job Type: Full-Time Industry: SaaS & Energy ManagementJob Description:We are looking for a highly analytical, adaptable, and detail-oriented Operations Analyst to join our growing team. This role is perfect for someone who thrives on solving complex problems, working with data, and supporting both internal teams and external clients. Youll be at the center of our platform operations, ensuring data accuracy, driving energy analytics, and enhancing customer experience through direct engagement and thoughtful insights.As a key member of our team, you'll work cross-functionally with Sales, Customer Success, Product, and Field Operationsserving as a critical connector between real-time data, customer value, and internal decision-making.ABOUT US:WellStat is the leader in real-time, single platform systems that support energy, grid management, and wellness. We help our clients create cleaner, healthier, and more profitable buildings. Our offerings include Demand Response Management, Energy Management Software, and the leading commercial Indoor Air Quality (IAQ) monitoring system.With WellStat, buildings gain visibility into critical environmental data, enabling clients to take action on energy use and occupant health through continuous monitoring and real-time reporting.Key Responsibilities:Platform & Client Support: Learn the technical details of our software and how it delivers value to clients. Maintain the accuracy and integrity of customer data by collaborating with internal teams, clients, and field technicians. Proactively reach out to customers to resolve data-related issues, explain analysis, and walk them through findings in a clear and professional manner. Act as a key tester for platform updates and new feature rollouts. Serve as a liaison between the client and internal technical teams, translating client needs into platform solutions.Energy & Financial Analytics: Create and manage energy budgets and forecasts; explain variances to both internal and external stakeholders. Support energy procurement initiatives and analysis. Research utility tariffs, manage rate entries, and troubleshoot tariff-related issues in the platform. Maintain accurate customer modeling and platform analytics. Conduct custom data analysis and reporting for high-value clients. Identify cost avoidance and energy-saving opportunities, and assist in building actionable customer initiatives.Operational & Sales Support: Provide timely support to the Sales team through data modeling, insights, and custom reporting. Contribute to cross-functional improvement initiatives and special projects. Help prioritize operational efforts based on shifting business needs and customer demands.Qualifications & Skills: 25 years of experience in operations, energy analytics, data analysis, or a related field. Strong Microsoft Excel skills required; SQL skills preferred. Customer-facing experience with the ability to communicate technical insights in plain language. Critical thinking and problem-solving skills with strong attention to detail. Comfortable working independently and asking questions when needed. Able to shift priorities as business or customer needs evolve. Familiarity with utility tariffs, energy procurement, and sustainability metrics is an asset. Understanding of business operations and a desire to learn what matters most to our customers. Experience in SaaS or energy tech environments is a plus. Commercial Real Estate knowledge is a bonus, but not required.QUALIFICATIONS:Education:Bachelors degree in Engineering, Environmental Science, Business, Data Analytics, or a related fieldAdditional certifications in energy management, data analytics, or sustainability considered an assetExperience:25 years of experience in operations, energy analytics, data analysis, or a related fieldCustomer-facing experience with a proven ability to communicate technical insights in clear, accessible languageExperience working in SaaS or energy tech environments is a strong assetFamiliarity with commercial real estate or energy procurement is beneficialSkills:Strong Microsoft Excel skills required; SQL proficiency preferredCritical thinking and analytical problem-solving abilitiesHigh attention to detail with a strong sense of data integrity and accuracyAbility to manage multiple priorities and adjust to shifting business needsEffective communicator with cross-functional collaboration skillsComfortable working independently and proactively identifying issues and solutionsAttributes:Adaptable and intellectually curious, with a desire to understand what drives value for customersProfessional, reliable, and solutions-orientedEager to learn, take initiative, and contribute to team and company growthSalary Range: CAD $60,000$75,000Pay in Lieu of Benefits: 6% of salaryPension/RRSP Match: Up to 4% of salary