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Company OverviewThe Evergreen Hospitality Group is one of BCs largest family-owned hospitality & tourism groups. We currently operate more than 25 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford, Hope), to the Sunshine Coast (Gibsons, Sechelt, Halfmoon Bay).The Sunshine Coast is a hidden gem in British Columbia, with natural beauty and coastal tranquility less than 2 hours away from Downtown Vancouver. It represents one of Evergreens largest markets, with over 100 hotel rooms across 4 properties. Our portfolio includes the top-rated hotels on the Sunshine Coast with unmatched waterfront locations, and were excited to continue enhancing these offerings in the coming years.Job DescriptionWe are looking for an experienced Regional General Manager to play a key guest-facing role across 4 Evergreen properties. This individual will provide hands-on leadership by role modelling outstanding customer service, coaching in-house staff, overseeing hotel operations, maximizing guest satisfaction, and driving overall business performance.The Regional Operations Manager will have significant exposure to Evergreens senior leadership team, with the opportunity to take on as much responsibility as they can demonstrate capability for.The scope of responsibilities for the Regional Operations Manager includes:Oversees day-to-day operations across 4 Evergreen properties in Gibsons and Sechelt, including front-of-house and back-of-house functions such as Guest Services, Housekeeping, Maintenance, Events, and Group businessHandles revenue management across all 4 properties (with input from ownership), with a high attention to detail on a daily basis and dynamic approach to maximize RevPAR throughout the yearActively monitors incoming reservations & handles inbound inquiries for large accounts (groups, corporate accounts, etc.) to maximize close rate and solidify key relationshipsPlays an active role in front desk operations (up to 50% of time), reinforcing our service culture by role modeling best practices and providing guidance / feedback / coaching to staff as neededWorks with front desk teams to manage channels & distribution across all 4 properties, ensuring inventory is up-to-date and rates are competitive across all key channel / distribution partnersHandles complaints, settles disputes, resolves conflicts, and otherwise manages all escalationsServes as primary point of contact for group business (e.g., sports teams, corporate accounts, etc.) to close sales, coordinate logistics, and deliver an exceptional guest experienceMonitors all aspects of the physical property (common spaces, on-site amenities, rooms, landscaping, etc.) to maintain quality standards; proactively identifies opportunities for improvement, while ensuring strong return on any proposed investmentsManages staffing / scheduling across all 4 properties, with a close eye on balancing workloads to avoid over / under-staffingHandles interviewing, hiring, and onboarding of new team members, where required (with input from ownership)Handles procurement of day-to-day hotel supplies and other items, ensuring efficiency and seeking out cost savings where possibleTakes accountability for overall business results, and works closely with ownership to drive YoY growth across all 4 Evergreen propertiesEvergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.Skills and qualificationsAbout You: You are an experienced hospitality professional with a can-do attitude. Your customer service & attention to detail allow you to deliver exceptional guest experiences, and your leadership skills enable you to build a high-performing team. You are self-motivated and continuously strive to exceed expectations. You always act with integrity and seek to lead by example.Customer Service: Outgoing personality with a passion for creating unforgettable customer experiences.Working style: Highly motivated work ethic and ability to work in a fast-paced environment. Strong initiative and expertise in the hospitality industry.Business Judgement: Strong commercial awareness, with an ability to evaluate return on investment for strategic initiatives. Able to actively manage trade-off between profitability and guest experience.People Management: Past experience with onboarding, training, and retaining a high-performing team. Strong interpersonal and communication skills to lead, influence, and encourage others.Industry Experience: Past experience as a GM / Operations Manager (or similar management role) in the hospitality industry.For more information, please visit