Job Title

Who are my client?They are on a mission to transform HR for everyone.My client builds AI agents for HR departments. The company leverages the power ofgenerative AI to automate and accelerate routine tasks for HR teams such as employeeonboarding, payroll, and paying international team members. The AI agents allowusers to access the worlds HR knowledge and execute tasks such as AI-powered employmentagreement generation.The company is headquartered in Toronto, Canada and is backed with over $30M in funding by very reputable investors.With the advancements in AI agents, technology companies like this are turninglabour into software. That means the addressable market is not the software market, but theservices market measured in the trillions of dollars. We have a world-class suite of seasonedexecutives from some of tech's most prestigious companies, and are continuing to scale ourteam very quickly. My client has found a product-market fit and theyre excited by their missionto build tooling for the future of HR. Interested in joining their customer obsessed, hardworking,and fast-moving team? Check out the opportunity below. The Opportunity:My client is seeking a Customer Success Manager to lead and scale their client supportfunction in the fast-paced world of Employer of Record (EOR) services. This role will be at theheart of customer interactions - ensuring questions are resolved promptly, onboarding issmooth, and issues are handled with care and precision. The ideal candidate will bedetail-oriented, a natural self-starter, and be adaptable to their ever-evolving software as they work to provide a best-in-class platform for their customers. Key Responsibilities: Provide timely, high-quality support by serving as the first point of contact for customerinquiries handled through the ticketing platform. Facilitate a seamless onboarding experience, guiding clients through platform adoption. Proactively identify and escalate potential issues that could impact customer satisfaction. Collaborate with multiple departments to report issues, suggest improvements, and optimize the customer journey. Review support data to pinpoint inefficiencies and recommend automation or processoptimizations. Serve as a product expert, educating customers on the platforms features to enhancetheir experience. Develop and maintain competency in the areas of international HR and internationalpayroll Great Candidates will have: 2-4 years of total experience, with at least 1 year in a start-up environment. Detail oriented and able to work independently with little supervision, as well as workingeffectively in a team environment. Exceptional written and verbal communication skills. Hands-on, can-do mentality, comfortable in fast-paced environments. Experience with Customer Support & Helpdesk Software like Zendesk, Intercom. Extensive experience with tools like Google Suite, Microsoft Office, and other similarplatforms. Experience with multiple payroll platforms and international payroll experience a plus Experience with benefits providers and administration a plus About the team: We're an early stage company and we love to collaborate in person 5 days a week in ourToronto HQ. We offer a healthy benefits & perks package, including lunch everyday Customers are the heart of our business, we're obsessed with our customers, and thatdrives the bulk of our decisions. Big challenges dont scare us. Were solving global problems that need creativity,technology, and determination. Be part of the impact! We'll grant you a lot of autonomy and trust, and back it up with meaningfulempowerment and support.