Job Title

Operations Manager Maintenance/SnowAbout Us: Conestoga Contracting Group (CCG) is a premier landscape design, build, and maintenance company serving residential, commercial, and municipal clients in the Waterloo Region and Wellington County. We create and maintain beautiful, safe, and functional outdoor environments with a commitment to excellence.About the role: As the Operations Manager of Maintenance & Snow, you will oversee all aspects of landscape maintenance, enhancements, and snow operations. Were looking for an experienced, results-driven leader who thrives in a fast-paced environment and is passionate about operational excellence. In this role, you will play a key part in scaling our full-service landscape company by driving efficiency, fostering strong leadership, and making a positive impact on both our team and clients. Your focus will be on optimizing performance, ensuring top-tier service delivery, and maximizing financial sustainability for long-term business success.Your Impact:To clients: You inspire confidence in CCGs ability, professionalism and reliability, making every interaction seamless and enjoyable.To the team: You are a integrity driven leader whom will ensure our people are driven by Safety, Quality, Efficiency and passion in serving our clients. Your ability to lead and coach your team will correlate directly with the results our clients see.To the community: Your responsiveness and dedication contribute to safer sites and a stronger community through legacy projects and quality care.Why Join Us:Be part of a reputable business: Join a fast-growing company that is transitioning from a small to medium sized business.Leadership Impact: Lead, Mentor, and collaborate with a passionate team focused on delivering high-quality landscape projects and exceptional customer experiences.Growth Opportunities: This role offers growth potential, with opportunities to shape the future of operations and contribute to key business decisions.Innovative Culture: Work in an environment where your ideas will be heard, and your efforts will directly impact the companys success.Key ResponsibilitiesStreamline Operations: Identify areas of inefficiency and implement lean methodologies to reduce waste, optimize workflows and increase profitability.Team Leadership: Lead, train and motivate a cross-functional team, including project managers, production supervisors, field teams, and administrative staff, to ensure operational goals are met.Process Improvement: Develop and refine business processes, ensuring smooth and efficient project execution from inception to completion.Budget Management: Work closely with the finance team to develop and manage operational budgets, ensuring projects are delivered on time and within budget.Vendor & Supply Chain Management: Cultivate strong relationships with vendors, ensuring timely delivery of materials and services while maintaining cost-effective purchasing practices.Performance Metrics: Establish and track key performance indicators (KPI) to measure operational success, continuously improving the companys operational efficiency and productivity.Customer Experience: Ensure that all projects meet or exceed client expectations, from design to installation and maintenance, ensuring satisfaction and repeat business. ALL CLIENTS WILL BE RAVING FANS.Maintain detailed CRM records of all client communications.Oversee Maintenance/Snow sub-contractor relationsContribute to special projects as needed (e.g., social media, Company Newsletters, Implementation of new systems etc)Support internal & field teams during peak workloads and ensure smooth operationsSuccess MetricsMeet Balanced Scorecard Objectives:People: Shared with applicantsCustomers: Shared with applicantsOperations: Shared with applicantsFinance: Shared with applicantsIdeal Personality Traits & Soft skillsHighly organized, disciplined, and calm under pressure.Exceptional communication and problem-solving skills.Strong time management and pattern recognition abilities.Energetic, detail-oriented, and proactive.RequirementsG or higher License required. Must be an insurable driver under a corporate policy with no surcharge.Experience: 5+ years of experience in operations management, preferably within the landscape, construction, or service industry.Leadership: Proven experience leading and developing teams, fostering a positive, high-performance culture.Financial Acumen: Experience managing budgets, forecasting, and making data-driven decisions to drive business growth.Project Management: Excellent project management skills with the ability to oversee multiple projects simultaneously and ensure timely completion.Problem Solving: Strong analytical skills and the ability to identify and resolve operational issues quickly and effectively.Customer-Centric: Passion for delivering exceptional customer service and ensuring client satisfaction.FSM training/certifications (within 120 days).Willingness to obtain ASM & CSP certifications (covered by CCG, must be completed within 120 days).Ability to travel for industry conferences throughout North America.Location & CommitmentsIn Office: 95 South Field Drive, ElmiraIn Field: As needed with crews and clients.Schedule * Please note this position is not bound by hours, but rather responsibilities and metrics. The following are typical hours to service our people, clients and community.Typical Summer Hours7am to 5pmOccasionally available outside of those ours to ensure production team questions are answered who were scheduled.Typical Winter Hours24/7 On callAppearanceBusiness casual attireClean cut with clean hygiene appearance and odorBeards must be trimmed and properHats are acceptable.Hair must be groomed professionallyCompensation & PerksSalary $70,000-90,000 + Profit Sharing * Based on previous experience Health, life, Dental and drug planTuition ReimbursementProfit SharingContract type: Contract Full Time (1-year terms). Convertible to full time within 30 days of contract end if review is passed which is held 30 days prior to contract end.