Job Title

Tenure - Full TimeTitle - Community ManagerLocation - Toronto, ONPay Range - $65k - $70k/annuallyWhat you'll be doing:Manage, co-ordinate and supervise the work of the administration and leasing staff on site: including training, scheduling, monitoring job performance, disciplinary action, probationary and annual reviews along with the Property Manager.Conduct regular building, ground and suite inspections and follow up with any action required.Provide guidance to housekeeping and maintenance throughout the property:Establish and monitor maintenance schedules for on-site maintenance staffAssist with the training and monitoring of maintenance staff to ensure quality workCo-ordinate and supervise routine and preventive maintenance programs required for the building as performed by outside contractorsLiaise with contractors and other suppliers and obtain quotes for work required.Ensure that the performance of all contractors (work and customer service) meet Concerts standards.Oversee and assist with the ongoing leasing of vacant suites:Processing of suite rental applicationsCompletion and approval of credit checks and other reference checksReview and administer tenancy agreementsPrepare rent increase notifications.Oversee the collection of rent and other income as due from residents and carry out the associated prescribed banking procedures in a timely manner.Issue late payment notices, eviction notices and other necessary collection procedures.Provide positive customer relations with the residents, dealing promptly and professionally with resident concerns.Deal with resident tenancy violations.Attend Landlord and Tenant Board Tribunal hearings as required.Order goods and services as required and approve invoices for payment.Ensure on site records and files are up-to-date and in good order.Administer and participate in the fire and life safety operations and procedures required at the property.Participate in the preparation and implementation of marketing plans and advertising programs for the property.Provide appropriate input for preparation of the annual operating budget and monthly reports.Assist with training staff in leasing techniques, customer relations and administrative duties.Review rental rolls and ensure information provided to head office accounting department is accurate and timely.Liaise with head office accounts payable property accountants and payroll administrator to ensure records are complete, up-to-date and on time.Ensure all community and building information is current and co-ordinate changes with head office.Conduct frequent market surveys, keep building and community information current and provide input with market rental rate changesReview leasing, administration and inspection forms and provide input on changes.Provide information for the resident newsletters.Co-ordinate resident appreciation events.Required knowledge and skills:Knowledge of all governing legislation such as Residential Tenancy Act; Personal Information Protection Act (PIPEDA), Building Code, Fire Code and Occupational Health and Safety.Knowledge of building systems, HVAC operation and general building maintenance.Excellent oral and written communication skills.Leasing and marketing experience.Good working knowledge of Microsoft Office (Excel, Word, Outlook), Yardi Voyager and Yardi RentCafe.Leadership and coaching.Ability to handle multiple tasks and meet deadlines under time constraints.Preference will be given to candidates with previous building management experience managing community operations and staff.Valid G Drivers Licence required.