Job Title

Established in 1962 by Co-Founder and then Chief Designer Marie Gray, St. John is the epitome of American Luxury. Starting with a single knit shift dress, Grays initial vision expanded into a full lifestyle collection including signature knitwear and a timeless wardrobe of elegant and effortless dressing, each piece defined by luxe finishes, hand embellishment and attention to detail. Today St. John employs more than 1,500 people and is vertically integrated with workshops, stores and offices around the world. Its collections are sold in high-end specialty retailers in 19 countries, 37 company-owned stores and through the brands e-commerce site stjohnknits.com.This role is a luxury women's apparel store manager located in Vancouver, Canada.This role is responsible for overseeing sales, human resources, inventory control, merchandising, providing outstanding client service, and maximizing profits by controlling expenses. Store Managers are held directly accountable for their individual stores financial results and are responsible for recruiting, staffing, and developing all employees.ESSENTIAL DUTIES AND RESPONSIBILITIESDemonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management teamDemonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)Communicates effectively and with a global perspective; develops and maintains professional relationshipsEffectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skillsPromotes and supports customer loyalty programsCreate and maintain positive employee relations by leading and developing a professional store teamEnsure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement PlanCoaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals utilizing the following:Monthly Touch BaseRegularly scheduled Store MeetingsProduct Knowledge materialsScheduled Selling Floor time to observe, coach, support and to lead by exampleEffectively teaches, demonstrates and ensures all store staff complies with all Company initiativesRecruit, hire and develop top sales and management professionals; maintain an active networking groupMaintain staffing levels in accordance to store headcountDevelop staff for internal succession planningResolve client issues and requests in a efficient and quick mannerDemonstrates high level of quality in work, attendance and appearanceSolves problems/issues methodically and with a sense of urgencyTakes appropriate partnerships with Supervisor, Human Resources and other corporate partnersDevelops a strategic plan to achieve store business goalsSets daily, weekly and monthly sales goals for the store and the sales team and ensure sales goals are achievedCoach and develop staff to exceed individual and store goalsCommunicate and successfully promote programs, marketing tools and events aimed at increasing businessUtilize and maintain client database for phone calls, appointments, and eventsIs involved in the community and outreach projects in the local marketplaceUnderstands the companys business strategies and directionFollows through and accomplishes multiple projects / priorities in a timely mannerAchieve/exceed all financial and operational objectives with regards to expense control, loss prevention, audits, payroll and weekly reportsMaximize store profits through inventory managementPrepare, coordinate and ensure complete and accurate physical inventory per Company guidelinesIdentify and communicate merchandise assortment opportunities and issues to merchant teamExecute and maintain visual merchandising standards consistent with the Company brand standards and directivesEnsure accuracy of Company in store promotions and merchandise markdownsPromptly and accurately complete New Hire Paperwork and separation paperwork per Company proceduresMaintains efficient and accurate back room operations to include stockroom organization and shipping/receivingUnderstands and uses all reports and reporting procedures including Profit and Loss statementsEnsures accuracy of all POS procedures and conducts training of POS System to staffOpens and closes the store performing all tasks to Company standardPrepare, schedule and facilitate required Store MeetingsMaintains standards of cleanliness and organizationMaintain store and staff safetyMonitors and maintains compliance to all Company Policies & ProceduresAdhere to Timekeeping proceduresAdhere to local, state and federal laws