Job Title

Director of Operations Corporate Travel Job Category: Management Requisition Number: DIREC001143 Posted: February 27, 2025 Full-Time Hybrid Locations Showing 1 location Description Director of Operations Corporate Travel Job Type: Full Time Location: Toronto - Hybrid Reporting to: President Globespan Travel Management Globespan Travel Management was founded in Toronto. From there, we have established ourselves as a global influence with operations in Toronto, Vancouver, Los Angeles, and Manila. While the travel industry endured major challenges, our strong foundations allowed Globespan to forge ahead. We continually innovated, invested in new technology, and challenged the status quo. Still privately owned and operated and positioned as one of the fastest growing TMCs in North America, with the support of our leadership board, our mission has always been to help our clients achieve their goals while providing the consultative responsibility of keeping them abreast of the latest and greatest innovations in the travel industry. Today, we are an industry-leading, global travel management company with over 600 employees within our group of companies. Our team of experts utilizes industry-leading technology to support our clients in their travels to well over 100 countries around the world. The Role: The position of Director of Operations for Globespan Travel Management (GTM) has been created to address the dramatic growth of the company and scale for the future. Globespans growth stems from developing an industry-leading reputation, new client acquisitions, exceptional customer service, cutting-edge technology solutions, and an increase in strategic global industry partnerships. We are proud to be the exclusive Canadian TMC partner for US-based Altour (part of the Internova Travel Group) servicing a wide variety of global, regional, and domestic clients with operations in the US and Canada. Our infrastructure is complemented by wholly owned operations in Manila, Vancouver, and Los Angeles. Collaboration with our international Altour agency partners, working knowledge of the GDS (predominantly Amadeus), and strong operations and sales skills are essential. This role requires the candidate to have transferable skills and responsibilities covering travel technology connectivity, results-driven, sales-oriented, entrepreneurial global approach to business, client and supplier relations, P&L responsibility, staff management, and bringing best industry practices from previous roles. This position is designed to support the President of Globespan in all areas of the company with the potential for advancement aligned with the imminent transformative growth going forward. Key Responsibilities: Co-manage sales and account management teams, as well as company marketing and promotional initiatives. Monitor and manage current and new staff KPIs. Drive revenue (margins) and overall gross sales by introducing and managing incremental revenue streams. Work with Operations Managers to ensure agent training and development evolve, maintaining the highest levels of customer service, revenue generation, staff retention, and upskilling. Collaborate with internal stakeholders within our parent company and global strategic partners, including supplier relations, the VP of Air, Finance, and our Manila office and BPO. Support the Account Management team to promote customer retention, ensure SLA compliance, client presentations and drive account expansion. Work with internal teams to enhance automation and expand current AI-driven processes. Identify new opportunities to improve internal efficiencies and integrate best practices from previous roles. Establish and maintain positive relationships with airline partners, hotels, and strategic partners. Experience in supplier, client, and partner relations is essential. Develop robust sales reporting methods to create real-time awareness of challenges and opportunities. Create and manage working budgets and develop business plans. Implement and oversee new and existing software projects. Identify and plan the risk management process effectively. Required Skills and Qualifications: Strong working knowledge of Amadeus and GDS systems at a high level Superior communication skills both internal and external Working knowledge of MS365 products Analytical and strategic thinker, entrepreneurial approach, sales and operational mindset, technology-friendly, outgoing personality Familiarity with contract negotiations Experience managing a P&L and working to a budget Team player with proven experience in motivating, coaching, and supervising employees Excellent sales and customer service skills and attitude Conflict resolution and leadership skills Strong comprehension of sales targets, KPIs, and reporting Comprehension of call center systems and tools Highly organized with strong prioritization skills and the ability to multitask Strong knowledge of current TMC systems and processes Uphold integrity and maintain brand standards Able to identify hidden opportunities Ability to travel The Globespan Advantage: At Globespan Travel Management, were more than just a companywere a close-knit family that values inclusivity, diversity, and innovation. Here, we dont just work with ordinary corporate travel, we connect and look after all our travelers and our corporate accounts'' goals and objectives. We are an extension of our clients and work together to achieve their goals. We offer a competitive salary with added incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure youre well-supported. Youll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us. How to Apply: If you want to be part of an innovative team and work alongside supportive and knowledgeable staff, we encourage you to apply to Globespan today and help us deliver the world to our clients and travelers. Lets grow together. Click Apply Now today! *All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.* #J-18808-Ljbffr