Job Title

What we offer In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including: Minimum four (4) weeks of paid annual vacation days, increasing with years of service; Four (4) paid personal days; Defined benefit pension plan with OMERS, includes 100-per-cent employer matching; Health and dental benefits, including a health spending account available upon your start date; Employee and family assistance program; Maternity and parental leave top up (93% of base salary); Training and development programs including tuition reimbursement of $1500 per calendar year. Fitness membership discount; Make a difference Reporting to the Director, Operations Planning and Program Services, the Manager, Operational Initiatives, is responsible for strategic and operational leadership and management of the Crisis Transfer and Accessibility Programs, to ensure that these programs are responsive to the needs of TCHC tenants, and are delivered in compliance with relevant legislation, City guidelines, and corporate policies and procedures. This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements. What youll do Leadership As part of the Business Operations management team, provides input to develop, implement and monitor department and program goals, objectives, financial and staff resource requirements. Provides supervision, guidance and direction to Accessibility Program and Crisis Transfer Program staff, including: Staff scheduling and allocation to fulfil operational needs. Trains and demonstrates processes to program staff to ensure compliance with and proper implementation of corporate policies and procedures, the Human Rights Code, and other relevant legislation and city guidelines. Undertakes quality assurance of corporate policies through staff monitoring, mentoring, training and coaching. Ensures that staff have access to a program of continuous learning related to accommodations under the Human Rights Code. Acts as a back up to the Senior Director, Business Operations as required. Accessibility and Crisis Transfer Program Oversight Manages and oversees all program activities related to the Accessibility Program and Crisis Transfer Program, including: Leads and participates in the development of policies, procedures, program design, and program processes and tools. Provides strategic advice and guidance on the interpretation and application of the Crisis Transfer Program policy and procedures. Ensures compliance with the Human Rights Code, Housing Services Act, city guidelines, TCHC processes, and any other program-related legislation, policies, guidelines and processes. Ensures timely and accurate review and documentation of activities and decisions under the Accessibility and Transfer Programs. Manages responses to queries and escalations from external stakeholders and tenants regarding Accessibility and Crisis Transfer requests. Prepares requests for transfer under Chief Executive Officer exception process. Monitors and evaluates the effectiveness of programs, policies, and tools developing measures to evaluate performance. Recommends and manages the implementation of changes/improvements to policies, processes and training, including working closely with Legal to ensure Human Rights Tribunal decisions are incorporated as required. Communications, Reporting and Stakeholder Relations Builds and maintains collaborative and constructive working relationships with operational partners, other business units, and agency partners as required. Provides input to and monitors shared service agreements and service delivery with Toronto Seniors Housing Corporation as required. Contributes to the development and delivery of communications and training on Accessibility or Crisis Transfer Programs to staff or other stakeholders. Prepares reports for various stakeholders including the Director, the COO, executives, the service manager and the Board. What youll need Post-secondary education in Social Work, Business, Public Policy, or other relevant field or equivalent combination of education and work experience. 5 years progressive experience working within the broader public sector or non-for-profit sector. Experience managing staff in a complex organization. Experience in the administration and delivery of social housing programs including working with government legislation, including the Housing Services Act and the Residential Tenancies Act. In depth knowledge of social housing services and challenges including addressing the needs of vulnerable populations. Experience motivating, leading, training and managing staff in high functioning teams. Highly developed interpersonal, conflict resolution, project management and problem-solving skills. Demonstrated ability to communicate and represent the unit professionally with senior staff, committees and stakeholders. Whats next Once you apply, well review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include an interview, written/practical test, and reference check. #J-18808-Ljbffr