Job Title

Program ManagerDo you like structure and organization in your life? Does the idea of defining a vision for programs and overseeing its execution excite you? Can you multitask?! As a Program Manager at Havas CX you have the opportunity to be involved in the management of multiple projects, across multiple brands or clients, supported by a team of project managers. You will ensure the overall health of the projects in their portfolio (financials, resources, risks, relationships), or oversee one large portfolio-sized account.Do you want to want to be the 'Lead' on large client accounts? Responsibility and accountability are key for the delivery management team's organization, operational efficiencies, and health within their assigned accounts. You will be the go to person for team members and will interface heavily with senior creative, technical, and executive management within the client environment to assure that the solution is understood and addresses the customer's business requirements.Accurate financial management of the accounts/brands to which you are assigned will be important too. Can you deliver improved account margins and mitigate risk? In addition to the project responsibilities, you can also participate in the exciting business development process and will be a key member of the business development team where appropriate.Requirements: Candidates must be available to work in the downtown Toronto office 2 days per week.ResponsibilitiesPlanning Has a deep understanding of the clients business needs, expectations and requirementsLeads the project team in determining the approach, deliverables, schedule, and tools to deliver multiple projects streams within established constraintsWorks with client team as well as members of the assigned project team to estimate costs and timing for tasks such as project strategy, functional design, visual design, technology requirements, etc., utilizing established estimating process and tools.Ensures the feasibility of project delivery given scope, time and budget constraints.ExecutionCoordinates activities of the project management team and has overall responsibility for quality outputPerforms timely review, and approval of invoices and timesheetsLeads the creation and delivery of SOWs and CRsEnsure that the Program meets and exceeds the companys internal project delivery standardsEnsures that the project management team is handling core functions of the PM role, such as scheduling and facilitating project-related team meetings (i.e. kick-offs, status, internal/client reviews, etc.), communicating action steps to the team, and delivering weekly status reports to project team, the client and managementHelps update processes and standards for project documentation and ensures that the project management team is developing, maintaining, reviewing and/or disseminating all project documentationIs a contributor to the content and presentation of key client deliverables as required to ensure relevancy, strategy, quality, and timelinessMonitoring Scheduling, Financials and Risk ManagementEnsures adherence to processes for scope management and change controlOversees project management team to ensure that projects in the assigned accounts are completed according to schedule and within budgetResponsible for accuracy and overall financial health throughout the project lifecycle including estimates, revenue forecasts, invoicing, payables, receivables, etc.Responsible for delivering work with sold marginsResponsible for identifying and driving solutions to project risk challenges at the account and project levelsIs also responsible for developing and adhering to processes for project and account financial managementIs the point of contact for all team and client escalationsClient Communication Establishes relationships with key client team members and owns all client communicationsChampion a client focused culture to deepen client relationships and leverage broader company relationships, systems and knowledge.Team ManagementWorks closely with direct reports to ensure they understand expectations of their performance and helps them identify commitments; providing direction and feedback via regular meetings and as neededChampions a high-performance environment and contributes to an inclusive work environment.Builds team expertise by mentoring junior team members and offering training in relevant methodologies, techniques, frameworks, etc.Works with the Discipline lead, Solution Leads, Practice Leads and other team members to develop and/or promote best practices for the disciplineExperience8+ years experience managing multiple large, complex and cross-functional interactive projects, preferably in an agency environmentSolid understanding of agile best practices is requiredCertification in an agile methodology is a bonusExcellent understanding and application of project delivery best practices including budgets, scope and timelinesExpert knowledge of one or more of the following: software development life cycles, web/mobile technologies, web/mobile development processes and the delivery of solutions with creative and engineering components, digital strategy projectsExcellent verbal and written communication skillsExcellent organizational and time management skillsExperience in working closely with Creative and UX teamsPreferably have a background or understanding of ITExpert understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetingsAbility to work on multiple projects and manage multiple project managers and/or senior project managers at one timeDemonstrated ability to motivate staff/project/account team, inspire teamwork and take a leadership roleAbility to solve complex account-wide problems with keen instincts and organizational experienceMust be able to simultaneously focus on the big picture, details, and driving results3-5 years of people management experience