Job Title

Duration: 16 Months Description: We are seeking a Senior EX Operations Specialist to provide exceptional operational support while managing complex employee queries, Workday transactions, and ensuring compliance with local regulations, particularly in the North American region with a focus on Canada. Leveraging expertise in various operational processes, compliance, terminations, and HR Information Systems, this role will tackle challenges and enhance the teams capabilities. Responsibilities: Provide global operational support to employees and our employee experience teams, managing complex employee queries through Jira and Workday Address complex Jira tickets, including benefit enrollments, parental leave requests, and time-off inquiries Handle employment verifications, including customized Verification of Employment (VOE) letters Conduct audits and analyze data to identify patterns and inaccuracies Optimize Shared Service Center (SSC) processes for efficiency and scalability, ensuring alignment with company policies Implement new policies and process improvements in collaboration with Benefits, Payroll, Legal, and other teams, ensuring effective change management Document and improve Standard Operating Procedures (SOPs) and implement automation to enhance operational efficiency Assist in the transition of tasks from Centers of Excellence (COEs) to the Shared Service Center (SSC) by collecting requirements and offering recommendations Prepare and process EIBs in Workday, along with managing involuntary terminations and One-Time Payments (OTPs) related to terminations. Support hiring, onboarding, benefits, payroll, and time-off processes to ensure compliance with Canadian legal requirements Administer benefits, including new hire presentations, enrollments, and management of Short-Term and Long-Term Disability forms. Conduct new hire onboarding sessions and assist employees with benefits-related questions and updates on qualifying life events Update employee leaves and schedules in Workday Manage compliance data reporting and respond to local labor board requests in both English and French Conduct background checks and assist with loading results into Workday HRIS Collaborate on Canada-specific policies and maintain relevant documents in Confluence Manage accommodation requests and support drafting reports for Talent or Managers Experience At least 3-5 years of relevant experience in HR or People Operations Experience with using data systems and ticketing tools such as Jira; experience using the Workday HRIS system, is required Experience with Excel or Google Sheets in a professional environment Fluency in French is highly preferred Demonstrated ability to work with global or remote teams Strong operational thinker, with a knack for solving problems and building solutions A team player with the ability to work collaboratively across all levels of the organization The ability to drive projects from inception to implementation, including developing project plans and timelines, and coordinating internal and external resources to meet project requirements The ability to leverage data to help drive informed decision making High level of business acumen; you understand the business on a deep level and the interdependencies of various teams and processes Proactive and curious by nature. You are creative and enjoy taking unique approaches to solving problems Ability to navigate confidential information with professional maturity Skills: HR & People Operations Experience: 3-5 years in HR or People Operations, including compliance and employee support. HR Systems Knowledge: Proficiency in Workday HRIS, Jira, and data systems. Operational Efficiency: Ability to optimize processes and implement policy improvements. Problem-Solving & Analytical Skills: Strong analytical capabilities to handle complex queries and audits. Data Management: Experience using Excel/Google Sheets for data analysis and reporting. French Fluency: Preferably fluent in French, especially for Canadian operations. Project Management: Strong skills in managing projects from start to finish, including planning and resource coordination. Communication Skills: Ability to collaborate across global teams and communicate effectively at all levels. Compliance Knowledge: Deep understanding of Canadian legal requirements in HR and employee benefits. Confidentiality & Maturity: Ability to handle sensitive information with discretion and professionalism. Education Bachelors degree in related field plus 6+ years of progressive HR experience in a high speed, high growth environment. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Mohina Email: Internal ID: 25-34647