Job Title

Company Description CreditSnap is a FinTech platform offering Deposit Account Opening and Lending automation technology as a SaaS product to Credit Unions and Banks. It allows CU and Bank customers to open accounts instantly and apply for loans without Credit Impact. Role Description This is a full-time remote role for a Customer Success Analyst. The Customer Success Analyst will be responsible for ensuring customer satisfaction, providing customer support, addressing customer service inquiries, develop data driven insights for customers, and maintaining effective communication with clients. Day-to-day tasks include analyzing customer data, monitoring customer satisfaction levels, and collaborating with different teams to resolve issues and improve the overall customer experience. Qualifications Strong Analytical Skills Proficiency in Customer Satisfaction and Customer Support Excellent Communication and Customer Service skills Ability to work independently and remotely Experience in the FinTech industry is a plus Bachelor''s degree in Business, Finance, or related field