About Us: Tophat HR is a boutique consulting firm- We are an expert in tailored and comprehensive human resources consulting & management services. We are looking for a Customer Support Associate for one of our SaaS clients who are rapidly expanding their Customer Success team . Customer Support Assistance (First Response & Triage) Monitor incoming customer inquiries (email, chat, ticketing) Identify active customers with upsell potential based on usage data flag accounts for feature adoption, renewal upgrades) Help coordinate customer outreach campaigns with CSMs and Marketing 1+ years of experience in customer support, sales development, customer success, or a related role. ~ Proficiency in CRM software (e.g., Zoho CRM), ticketing systems (e.g., Intercom, Linear), project management tool (e.g., Ability to analyze customer data to identify trends, opportunities, and risks. ~ Comfortable working cross-functionally with teams like Sales, Marketing, Engineering, and Billing. ~ Experience with email and chat-based customer support is a plus. We believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We will work with applicants to provide accommodations at any stage of the hiring process.
Job Title
Housekeeping Associate (Night Shift)