Job Title

We are united by a commitment to safety and united by a passion for solutions and innovation. MasTec Canada offers career opportunities for individuals looking to take part in Canadas industrial construction sector. Guided by our Core Values of team, respect, excellence, integrity, duty and protect, we construct and maintain projects safely, reliably and with care and respect for the environment in which we operate. A commitment to a diverse and inclusive work environment where our employees can freely bring diverse perspectives and varied work experiences to work hands-on training and cross-functional project opportunities) The IT Support Analyst will be assisting with maintaining day-to-day computer operations of MasTec Canada, in addition to long-term planning and development of computer operations. Preference will be given to candidates LOCAL to Grande Prairie and surrounding areas. Provide deskside support, assisting with hardware and software issues Provide knowledgeable technical support and troubleshooting guidance pertaining to internet, laptop, phone, tablet and computer issues Field incoming help requests from end users in local and remote locations in a courteous manner Document technical problems and history through Service Now Provide training on the operations and functionality of various applications, printers, and systems Identify and participate in key process improvements as they relate to the service desk Participate in systems testing and patch management Maintain asset database with high levels of accuracy Provide mobile telecommunications support for Android and Apple products, and act as a liaison with the Telco''s as required EDUCATION AND WORK EXPERIENCE REQUIREMENTS: ~ Post-secondary diploma or degree in Computer Science, Management Information Systems or a related field is preferred, however, a combination of professional certification and/or experience will be considered ~5+ years of hands on help desk experience required ~ Experience working in industrial construction project environments an asset ~ Strong background in Microsoft Operating Systems (Windows 10 & 11), computer imaging (SCCM) and troubleshooting ~ Experience with Office 365 including Microsoft Teams, and SharePoint required Excellent written (technical writing) and verbal communication skills