JOB TITLE - Integrated Service Delivery Director Location - Calgary, Alberta Onsite. Sr Management Cadre candidate required for leadership role. Position Summary: The Integrated Service Delivery Practice Director will be responsible for overseeing the end-to-end delivery of all IT services provided by HCL Tech, including applications and infrastructure, to a single client. This role is pivotal in ensuring the seamless integration, operation, transformation and support of IT services, driving exceptional customer satisfaction, and fostering a strong relationship. The ideal candidate will possess a robust background in business support and demonstrate a commitment to excellence in service delivery. Role/Responsibilities Experience leading and Managing Service Delivery for Business Applications either as a service provider or as part of an internal IT organization Basic Understanding if IT Service Management (ITIL Certification Plus but not required) Experienced supporting and managing ERP (SAP, Infor, Dynamics, ect) teams Understanding of Industry 4.0 a plus but not required Working knowledge of modern application development methodologies (Agile, DevOps, Product Aligned) Must have experience leading a team of 150+ resources (Help grow the group) Experience in Service Management Experience managing / building / maintaining relationships with CIO, CXO, Stakeholders
Job Title
Integrated Service Delivery Director