We are actively looking for a Support Technician. If you or your consultant are actively looking for a new job please share your profile.Role: Support TechnicianDuration: 4+ Months Location: Thornhill, ON L3T 7P9, Canada ( ONSITE )Windows 11 Upgrade Support Technician Location: 60 Commerce Valley Dr E, Thornhill, ON L3T 7P9, CanadaDay 1 Onsite work, Monday to Friday Provide end-user support during and after the upgrade from Windows 10 to Windows 11 Troubleshoot and resolve OS-related issues, including compatibility, performance, and login/access errors.Assist users via email, chat, phone, and in-person at corporate offices and retail store locations.Guide associates through post-upgrade device setup, personalization, and application configurations.Support secure data migration and profile transfers as needed.Document and track all support interactions using the client's ticketing system (e.g., ServiceNow).Follow defined escalation procedures and coordinate with L2/L3 teams for unresolved issues.Ensure all systems are updated, patched, and compliant with security policies.Educate users on new Windows 11 features and ensure a positive user experience.Maintain accurate records of issue logs, resolutions, and feedback for continuous improvement.
Job Title
Support Technician