Job Title

Job OverviewReporting to the Vice President of Gaming, the Regional General Manager: Table Games & Poker provides leadership and direction, while maintaining, developing the daily operations of the Table Games group.This role will play a crucial part in shaping our future and will have the opportunity to build upon our already talented team of professionals through innovative strategic leadership, operational excellence driving revenue growth, enhancing and developing customer engagement, and maintaining regulatory compliance while balancing the successful operation of the Table Games and Poker groups through a hands on approach.Responsibilities and DutiesProvide general leadership to all teams and oversee the effective operations of the business through direction and excellent customer service.Direct and review marketing objectives for maintaining an equitable customer base and promoting special events.Streamline operations for recently acquired business lines.Optimize profitability by analyzing results and implementing necessary changes to improve revenue while managing expenses.Aid in developing and executing short- and long-range marketing plans and programs in relation to gaming initiatives to ensure profitability and growth.Evaluate departmental performance against industry benchmarks and best business practices.Provide a monthly report summarizing the status of all material aspects of the operations.Prepare and submit a comprehensive written annual report that concentrates on all material aspects of the operation for the preceding 12-month period.Evaluate all internal procedures and seek refinements and improvements to the departmental processes and business operations.Responsible for controlling labour and other operating costs to ensure they are directly in line with the business volume levels.Develop efficient staff schedules, labour cost budgeting, monitoring, and controls.Participate in formulation and administering company policies and standard operating procedures. Direct and coordinate department activities.Establish and maintain effective business relationships with creditors and local business merchants and clientele.Review analysis of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.Develop, review, update, and implement strategic business planning including financial performance, internal controls, and approved industry regulators policies and procedures.Supervise, direct, and participate in the growth and development of all department heads in the performance of their duties.Manage direct reports in a positive manner, offering direction, guidance, and mentorship to assist in their professional growth.Promote teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.Oversee the hiring, retaining, promoting, evaluating, training, disciplining, and terminating of employees with concurrence of department directors, supervisors, and managers.Proactively identifying issues and vigorously working to resolve them in a timely manner.Perform additional duties and responsibilities as necessary or assigned.Establish and maintain a positive presence by being available via scheduling to include weekends or any casino events, in addition to regular scheduling. Minimum one Friday and one Saturday per month. May be required to operate a vehicle to travel to Casino locations within Calgary or Red Deer as directed or required.Other duties and/or other job-related duties as assigned.Education and ExperienceMinimum ten (10) years of Gaming and/or Hospitality industry experience.Minimum five (5) years in a senior leadership/management role.Gaming Industry experience with multiple location portfolio preferred.Minimum three (3) years experience managing a team of at least 100 employees at multiple locations.Skills and AbilitiesStrong and tactful communication, interpersonal, public speaking, and leadership skills.Excellent management, decision-making, and problem-solving skills including data analysis.Strong knowledge of the Alberta Gaming, Liquor and Cannabis Commission Terms & Conditions and Operating Guidelines is preferred but not required.Ability to motivate and maintain a viable work force.Experience reviewing, understanding, managing, and discussing monthly financial results.Proficient ability with daily use of Outlook, full Microsoft Office Suite (Word, Excel, PowerPoint, etc.)Excellent data analysis acumen and financial/cost reviews using Excel.Proven leadership qualities of impeccable integrity, honesty, and ethical behaviours with the ability to imbue these qualities to a management team.Sound judgement, common sense, and the ability to maintain confidentiality and diplomacy.Must be a team player and demonstrate appreciation and successes of the entire team.Ability to expertly manage multiple projects and deadlines.High degree of detail and accuracy.Job RequirementsMust be a minimum of 18 years of age.Must be able to obtain all applicable AGLC licenses.Must be able to provide a clean Police Information Check (PIC).Must be in possession of a valid and unrestricted Drivers license.Must be able to provide a clean Drivers abstract.Must be available to work on-site, this role is not hybrid of work from home.Must be able to work in Canada without sponsorship or additional supports.Work Conditions and Physical RequirementsWalk/stand Must be able to walk/stand throughout much of the shift.Talk/hear must be able to detect, determine, identify, observe, inspect, and assess.Must be able to exchange accurate information and professionalism in these situations.Occasional kneeling, pushing, and pulling.Occasional, self-directed or as directed vehicle operation.Occasional ascending or descending stairs, and ramps.Works in an indoor, fast-paced environment.Advanced attention to detail.Ability to work under pressure.