Job Title

Job Title : Deskside Support Technician Department : Service Location : Greater Toronto Area (GTA) & Scarborough Reports To : Deskside Support Manager Job Overview We are seeking a highly skilled Deskside Support Technician to provide first and second level deskside support for end-users on PC/LAN-based equipment. This role involves on-site support at various customer locations across the GTA and Scarborough, with occasional travel between sites as required. The technician will ensure efficient service delivery, including troubleshooting hardware and software issues, performing repairs, and maintaining positive relationships with customers and colleagues. Strong communication and attention to detail are essential. Key Responsibilities Diagnose and resolve hardware or software failures. Responds to tickets in supported queues, telephone calls, and e-mail requests for technical support. Tracks and monitors the problem to insure a timely resolution Handle installation, troubleshooting, diagnostics, and repair of IT equipment. Maintain detailed records of work completed using Service-Now. Deliver prompt, efficient support while maintaining regular communication with customers. Provide feedback to management on potential issues impacting clients. Ensure high-quality service and adhere to Service Level Agreements (SLAs). Other Duties Manage workload independently in a fast-paced environment. Adhere to client-specific applications and procedures. Lift and move hardware (up to 50 lbs) on client sites. Conduct inventory counts and perform asset management tasks. Stay up-to-date on client-required applications and images Education and Certifications and Knowledge Diploma and College in computer systems or in a related field andor on-the-job training. Degree in a related field highly desired, but not required Microsoft Win7/Win10/Win11 OS, Office Suite, O365, Active Directory, Configuration Manager Console, SCCM Service-Now ticket system & IT assets management LenovoDellHP laptops, desktops and network printers Preferred additional qualifications: CompTIA A+ Certification Microsoft Certified Professional (MCP) or equivalent Experience At least 1 year of relevant experience in deskside support and 2 years preferred Equivalent combination of education & experience will be considered Skills Strong problem-solving skills for hardware and software troubleshooting. Effective communication and ability to explain technical information to non-technical users. Ability to work under pressure and meet tight deadlines. Experience using specialized tools, instruments, and IT systems. Creative problem-solving abilities for unique situations. Physical and Work Conditions Moderate physical exertion (lifting up to 50 lbs). Exposure to moderately adverse environmental conditions, with some health and safety risks. Occasional work under high call volumes, tight timelines, and on-call rotations to meet Service Level Agreements(SLA).