Job Title

Level 3 Technical Support Engineer Immediate Requirement Fulltime position - (Hybrid - Toronto) Our company: Appfabs Incorporation is a Toronto based IT company established in the year 2016. We are Canadas leading product development partners for Legal, Financial and Insurance domain clients. We focus on making a difference in our communities, and that includes our own internal community. Its important to us that our employees feel empowered and enthusiastic about belonging to our Multi culture. What brings people here? Well for starters, a positive, passionate, performance driven culture, opportunities for growth, and the forward-thinking values of a global organization. Appfabs Incorporation is having its footprints in North America (USA & Canada), South America (Brazil), India and is in the foray to extend its product engineering service division to other terrains like Mexico City, etc. We at Appfabs value talents and have helped hundreds build an immaculate career with a strong and cemented work culture. About the Role: The Level 3 Technical Support Engineer is responsible for diagnosing and resolving complex technical issues escalated from Level 1 & 2 support teams. This role requires technical expertise in SQL scripting, troubleshooting desktop application s, strong problem-solving abilities, and excellent communication skills to provide top-tier support for software, hardware, and networking issues. The Level 3 Engineer will work closely with Engineering, Product, infrastructure and customer support teams to ensure smooth data integration, issue resolution and continuous improvement of support processes. Key Responsibilities Investigate, diagnose, and resolve high-priority technical issues escalated from Level 2 support. Analyze logs, error messages, and system configurations to identify root causes of issues. Develop and optimize SQL queries and scripts to analyze data, extract insights, and troubleshoot issues. Work directly with Product and Customer Support teams, providing detailed explanations and solutions for complex technical problems. Develop and document troubleshooting guides, standard operating procedures, and best practices. Collaborate with Engineering and infrastructure teams to resolve software bugs and system failures Deploy patches, fixes, and software updates to mitigate reported issues. Perform advanced system and application monitoring to proactively identify potential problems. Participate in on-call rotations to provide after-hours technical support as needed. Continuously improve support workflows by identifying inefficiencies and suggesting automation or process enhancements. Qualification & Skillsets Required: Bachelors degree in computer science, Information Technology, or a related field. 5+ years of experience in a technical support or engineering role, with at least 2 years in Level 3 support. Strong expertise in Database scripting in using SQL, including PL/SQL, T-SQL, and MS Access. Proficiency in scripting languages such as Python and PowerShell .Experience with troubleshooting application performance issues, including analyzing logs and debugging software failures. Strong analytical and problem-solving skills with the ability to work under pressure. Excellent verbal and written communication skills. Good to Have Familiarity with ITIL processes and incident management best practices. Experience working in a SaaS or cloud-based environment. Certifications such as Microsoft Certified: Azure Administrator, ITIL. Key highlights: Salary will be as per industry standards If you have the required skillset and is ready to start soon, please share your resume to OR here Please note to include the specific position you are applying for in the subject. Appfabs.ca