Job Title

Join a Challenger Being a traditional bank just isnt our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform whats possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If youre not afraid of taking on big challenges and redefining the future, you belong with us. Youll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together. We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada''s Challenger BankTM, and have been around for more than 50 years. Equitable Bank''s wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people''s lives. Our customers have named our EQ Bank digital platform ( eqbank.ca ) one of the top banks in Canada on the Forbes World''s Best Banks list since 2021. The Renewal Specialist is responsible for establishing and maintaining a professional relationship with borrowers and/or brokers whose mortgages are approaching maturity. They must review each individual file, assess clients needs, provide necessary information and negotiate renewals with the ultimate goal of retention, while adhering to the banks set policies and procedures. Le spcialiste du renouvellement des prts hypothcaires doit tablir et maintenir une relation professionnelle avec les emprunteurs et/ou les courtiers dont les prts hypothcaires arrivent chance. Il doit examiner chaque dossier individuel, valuer les besoins des clients, fournir les renseignements ncessaires et ngocier des renouvellements dans le but ultime de conserver les clients, tout en respectant les politiques et procdures tablies par la banque. The Work ! Le Travail ! 1. Retention (60%) Proactively establish and maintain contact with borrowers in the assigned portfolio of loans 90 to 180 days prior to maturity, positively representing the bank through the renewal process with a strong emphasis on superior customer service, ultimately with the goal of retaining them as Equitable Bank borrowers. This includes the ability to work professionally with authorized mortgage brokers Negotiate renewals within a predetermined pricing range, attempting to offer the borrower the best product while maximizing the banks profit, while adhering to the underwriting criteria, timelines and other policies and procedures Assess borrowers on an individual basis, making knowledgeable recommendations that are best suited to address their needs, whilst maintaining and upholding the Banks interest. This includes monitoring mortgages that no longer meet Equitable Banks risk assessment standards, working with these borrowers and/or third parties (brokers/lawyers) to ensure that they are able to transition in an efficient and timely manner Be self-directed and organized, able to balance and upkeep the day-to-day maintenance of five months worth of loans in a large portfolio. This includes, but is not limited to, ensuring 24 hour turn-around time on email requests and one hour turn-around time on all phone messages 2. Administration (30%) Prepare loan renewal documents for individual borrowers, processing said documents once signed and returned by borrowers Ensure all procedural and compliance requirements are met to minimize the banks exposure to risk and that all documents meet legal requirements and are electronically archived correctly for future reference Ensure all actions to the file are accurately and consistently documented on the customer tracking database Ensure the file has met all Anti-Money Laundering and Anti-Terrorist Financing requirements as stipulated by procedures to minimize the banks exposure to risk 3. Reporting (5%) Systematically track all interactions with borrowers and other external parties Keep monthly portfolio spreadsheets up to date and available for review by management upon request 4. Other (5%) Efficiently and accurately complete any additional projects and tasks related to SFR Renewals that may be assigned by management Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees in Renewals and other departments to better serve borrowers 1. Conservation (60 %) tablir et maintenir de manire proactive des contacts avec les emprunteurs du portefeuille de prts assigns venant chance dans 90 180 jours, en reprsentant positivement la banque tout au long du processus de renouvellement en mettant fortement laccent sur un service la clientle suprieur, dans le but ultime de les conserver en tant quemprunteurs de la Banque quitable. Cela comprend la capacit de travailler professionnellement avec des courtiers hypothcaires autoriss. Ngocier les renouvellements dans une fourchette de prix prdtermine, en essayant doffrir lemprunteur le meilleur produit tout en maximisant le profit de la banque, et ce, en respectant les critres de souscription, les chanciers et les autres politiques et procdures. valuer les emprunteurs sur une base individuelle, en faisant des recommandations claires qui conviennent le mieux leurs besoins, tout en maintenant et en protgeant les intrts de la Banque. Il faut notamment surveiller les prts hypothcaires qui ne respectent plus les normes dvaluation des risques de la Banque quitable et travailler avec ces emprunteurs et/ou tierces parties (courtiers/avocats ou notaires) pour sassurer quils sont en mesure de faire la transition de faon efficace et en temps opportun. tre autonome et organis et tre en mesure dquilibrer et de maintenir quotidiennement un volume de cinq mois de prts dans un portefeuille important. Cela comprend, sans sy limiter, de garantir un dlai de traitement de 24 heures pour les demandes par courriel et dune heure pour tous les messages tlphoniques. 2. Administration (30 %) Prparer les documents de renouvellement de prt hypothcaire pour chaque emprunteur, et traiter lesdits documents une fois quils ont t signs et retourns par les emprunteurs. Sassurer que toutes les exigences en matire de procdures et de conformit sont respectes afin de rduire au minimum lexposition de la banque aux risques et que tous les documents respectent les exigences lgales et sont archivs lectroniquement correctement pour consultation ultrieure. Sassurer que toutes les mesures prises lgard dun dossier sont documentes avec exactitude et de faon uniforme dans la base de donnes de suivi des clients. Sassurer que les dossiers satisfont toutes les exigences en matire de lutte contre le blanchiment dargent et le financement dactivits terroristes, conformment aux procdures, afin de rduire au minimum lexposition de la banque aux risques. 3. Rapports (5 %) Suivre systmatiquement toutes les interactions avec les emprunteurs et les autres parties externes. Tenir jour les feuilles de calcul mensuelles du portefeuille et les mettre la disposition de la direction sur demande. 4. Autres (5 %) Excuter avec efficacit et prcision tous les projets et toutes les tches supplmentaires lis aux renouvellements de prts hypothcaires pour maisons individuelles que peut lui confier la direction. Avoir un esprit dquipe, en faisant preuve de volont et de capacit travailler harmonieusement avec dautres employs de la Banque quitable au sein de lquipe Renouvellements des prts hypothcaires et dautres services pour mieux servir les emprunteurs. Let''s Talk About You ! Parlons De Vous ! Completed post-secondary program in a related discipline and/or 2-3 years of experience in a related field Bilingual (English and French) Superior interpersonal and communication skills, both written and verbal Strong decision making and problem-solving abilities Ability to perform under pressure Basic mathematical skills Exemplary analytical abilities Strong customer service and negotiation skills Computer literate (MS Outlook, MS Word, MS Excel) Self-motivated to meet tight deadlines Results/goal achievement oriented Ability to seamlessly balance multiple priorities simultaneously; organized multitasking Team oriented Working knowledge of residential mortgages and processes, and thorough understanding of products offered by Equitable A general understanding of current mortgage market trends Diplme dtudes postsecondaires dans une discipline connexe et/ou deux trois ans dexprience dans un domaine connexe. Bilingue (anglais et franais). Excellentes aptitudes pour les relations interpersonnelles et les communications, tant loral qu lcrit. Grande capacit prendre des dcisions et rsoudre des problmes. Capacit performer sous pression. Comptences de base en mathmatique. Capacits danalyse exemplaires. Solides comptences en matire de service la clientle et de ngociation. Comptences en informatique (MS Outlook, MS Word, MS Excel). Motiv respecter des dlais serrs. Ax sur les rsultats et latteinte des objectifs. Capacit dquilibrer de faon harmonieuse plusieurs priorits simultanment et de sorganiser pour travailler sur plusieurs tches la fois. Esprit dquipe Connaissance pratique des prts hypothcaires rsidentiels et des processus connexes, et comprhension approfondie des produits offerts par la Banque quitable. Comprhension gnrale des tendances actuelles du march hypothcaire What we offer [For full-time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan Maternity/Parental top-up while you care for your little one Generous vacation policy and personal days Virtual events to connect with your fellow colleagues Annual professional development allowance and a comprehensive Career Development program A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 351 King Street East, Toronto, ON. Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position. We cant wait to get to know you!