Job Title

Hana Bank Canada is a subsidiary of Hana Financial Group, the largest global financial group in South Korea which operates a domestic and overseas network of over 208 branches in 25 countries. As a leading provider of financial solutions for the Korean community in Canada, our mission of ''Growing Together, Sharing Happiness'' keeps us focused and grounded as we strive to fulfill our role as a ''Solution Provider'' for our growing customer base in a rapidly changing financial environment. We are committed to advancing sustainable growth and fulfilling our social responsibilities. We are currently searching for the Digital Banking Communication Specialist to join our Marketing Department. The Digital Banking Communication Specialist is responsible for managing customer communications related to digital banking products, operating communication tools, and supporting branches and clients. This role also involve enhancing customer engagement, assisting in the development and management of digital channels. Provide customer support via phone, email, and chat regarding banking products, services, and online banking functionalities Handle customer inquiries and complaints while maintaining professionalism and composure Ensure stable and efficient operation of digital banking channels Communicate with branch employees regarding digital banking channels Operate/Manage the Banks mass customer email/SMS for any updates, important notifications, and marketing purposes Manage the Banks information, posted website, mobile and other public digital platform, up-to-date and accurate (such as product details, regulatory information, interest rates, etc.) Prepare/improve communication materials (e.g. leaflets, service manuals) regarding the Banks digital channels Participate in the Banks digital banking product/service development Conduct User Acceptance Testing (UAT) to ensure the quality of the services Support enhancement of the team efficiency and data analysis skills Strong interpersonal and communication skills in Korean and English Understanding of the digital banking services and customer behavior online Knowledge in data management and other analysis tools and/or programs Ability to manage and take ownership of numerous projects simultaneously At Hana Bank Canada youll join a close-knit and diverse group of professionals and work in a collaborative, supportive environment. With a focus on growth, happiness, and customer satisfaction, Hana Bank Canada is a company that truly values its employees. Hana Bank Canada is an equal opportunity employer. We value diversity and inclusion in our workplace and are committed to providing fair and unbiased treatment to all employees and applicants. At Hana Bank Canada, we strive to create an environment where everyone feels respected, valued, and supported. We provide reasonable accommodations to individuals with disabilities and ensure that our hiring and employment practices are inclusive and accessible.