Job Title

About Acorn PLMS: At Acorn PLMS, we are on a mission to transform the corporate learning experience. Our cutting-edge Performance Learning Management System (PLMS) software is powered by AI and designed to ensure that what people learn directly contributes to their exceptional performance in business. Corporate learning needs a revolution, and Acorn PLMS is the antidote. We are the only solution that guides learners step by step to master the specific capabilities required for their roles, ultimately accelerating organisational performance. Are you a strategic thinker with a passion for technology and a commitment to exceptional customer service? We''re seeking a dynamic Technical Account Manager (TAM) to join our team in Vancouver, Canada, with a 50% split between client relationship management and 50% technical expertise. In this role, you''ll be instrumental in managing customer relationships, ensuring technical success, and helping our customers maximise the value of our PLMS software across North America. The best part... we use our Acorn software at Acorn. Here are the 5 capabilities for our Technical Account Manager to give you an idea of what the role entails, and the level we are looking for from it: ~ Client Relationship Management - Develop and maintain strong, long-term relationships with key stakeholders within client organisations. Level - Proficient: Manages complex client relationships independently, ensuring high client satisfaction. ~ Technical Solutions and Product Expertise - Possess a deep understanding of Acorn PLMS software to advise clients on system utilisation (including experience with AWS, Azure or SQL). Provide proactive support and insights into product usage and benefits. Level - Proficient: Advises clients on optimal use of PLMS to enhance their performance. ~ Sales and Account Expansion - Proactively identify opportunities for upselling and cross-selling Acorn PLMS solutions. Work closely with sales teams to drive account renewals and expansions. Level - Proficient: Confidently handles upsell and cross-sell scenarios, contributing to account growth ~ Business Insight and Strategic Guidance - Conduct regular business reviews with clients, offering strategic insights and guidance to ensure maximisation of client performance and learning initiatives. Cross-functional Collaboration - Collaborate effectively with internal teams to ensure successful client implementations and ongoing satisfaction. Engage with various departments for seamless service delivery. Level - Proficient: Manages multiple team interactions, facilitating smooth implementations. Customer-focused with 1-2 years experience of managing large enterprise accounts with expertise in building strong relationships ~3-4 years of experience in customer success, technical support, or similar roles ~ Experience with Amazon Web Services (AWS) or Azure and SQL Skills is required ~ Degree in Computer Science, Engineering, BCIT Diploma (CIT or CST) Equivalent or experience in a related field ~ Proven skills in communication, collaboration, problem-solving, and managing multiple projects and priorities We are an office-first company, meaning we work from our local offices the majority (if not all) of the time. We aim to ensure that our recruitment process is fair and accessible to everyone and encourage candidates to request any accommodations needed during the application or interview stages. Acorn is the hub for learning and performance for over 1 million active learners globally. The work you do whether thats writing lines of code, designing the layout of a dashboard, or talking to customers helps real people grow not just professionally, but personally. Theres still so much more to do, and we need people who are keen to help us journey into the next phase on board! Check out our video: To find out more about Acorn, our Values and working with us, check out our website at